Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Toronto; On-site; CAD 20,664 - 27,552; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking a Customer Service Associate to join our team in Toronto, Ontario. The role involves assisting customers, managing cash transactions, and maintaining store cleanliness. Candidates should have prior customer service experience and excellent communication skills.

This part-time position requires some physical demands, including lifting and standing for extended periods. A high school diploma or equivalent is preferred.

Qualifications

• Previous customer service experience in a retail environment preferred.
• Ability to lift between 30 and 50 lbs and meet the demands of frequent walking.
• Excellent skills in relationship management.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and maintain security of cash.
• Keep the store well-stocked and ensure cleanliness.

Skills

Customer service skills

Strong organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Customer Service Associate

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working the assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, restock in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem‑solving and decision‑making skills.

Location

Part time – 21 Helmcken Road, Victoria, British Columbia V8Z 5G5