Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Penticton; On-site; CAD 34,440 - 48,216; Part time

Job summary

DOLLAR TREE STORES CANADA, INC. is looking for a Customer Service Associate in Penticton to enhance the shopping experience for customers. Responsibilities include managing transactions, assisting customers, and maintaining store cleanliness.

The ideal candidate should possess strong customer service, organizational, and communication skills, and have a high school diploma or equivalent. Previous experience in retail or similar environments is highly preferred.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30-50 lbs and meet demands of frequent walking and standing.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Ensure a positive and respectable environment.

Skills

Customer service skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Customer Service Associate

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Location

115-2701 Skaha Lake Rd, Penticton, British Columbia V2A 9B8

Employment Type

Part‑time

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30‑50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required