Customer Service Associate I

Dollar Tree; North Vancouver; On-site; CAD 2,066,000 - 2,755,000; Part time

Job summary

Dollar Tree is seeking a part-time Customer Service Associate in North Vancouver to deliver a great shopping experience. You will assist customers, manage transactions, and keep the store stocked and clean.

The role requires strong customer service, communication, and organizational skills, with physical tasks such as lifting 30–50 lbs. A high school diploma is preferred, and experience in retail or service industries is highly valued.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail or service industries preferred.
• Ability to follow instructions and read operational documents.
• Must be able to lift 30–50 lbs and perform physical tasks.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Assist customers with questions and recommendations.
• Handle sales transactions at the cash register.
• Maintain security of cash and company assets.
• Keep store well-stocked and recover merchandise.
• Receive merchandise and unload trucks; stock replenishment.
• Maintain a clean, safe, respectful store environment.
• Perform other duties as assigned.

Skills

Customer service

Retail experience

Communication skills

Problem-solving

Organizational skills

Physical stamina

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations

• Manage sales transactions while working assigned cash register

• Maintain security of cash and protect company assets

• Keep the store well-stocked, and recover merchandise

• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

• Ability to follow instructions and interpret operational documents is required

• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

• Excellent customer service and relationship management skills are required

• Strong organizational and communication skills are required

• Strong problem-solving and decision-making skills are required

Part time

76 & 78-935 Marine Dr.,North Vancouver,British Columbia V7P 1S3

Operations

40014

Dollar Tree