Customer Service Associate I

DOLLAR TREE STORES CANADA, INC.; Greater Sudbury; On-site; CAD 23,000 - 28,000; Part time

Job summary

Dollar Tree Canada seeks a Customer Service Associate in Sudbury, Ontario, to deliver a friendly shopping experience. You will assist customers, process transactions at the register, stock shelves, and keep areas neat and safe for everyone.

Ideal candidates have high school diploma (or equivalent), retail or service experience, and the ability to lift 30–50 lbs. Excellent communication and problem-solving skills are essential to maintain a positive store environment.

Qualifications

• High school diploma or equivalent preferred.
• Retail or customer service experience preferred.
• Able to lift 30–50 lbs and perform physical tasks.
• Ability to follow instructions and interpret operational documents.
• Excellent customer service and communication skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain cash security and protect company assets.
• Stock shelves and recover merchandise, unload trucks.
• Keep the store clean and presentable, including bathrooms.
• Provide a positive, safe, and respectful environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organization

Physical stamina

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Duties

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

The starting pay for this position is $17.60 per hour.

Part time – 1399 Marcus Dr, Sudbury, Ontario P3B 4K6 Operations 40269 Dollar Tree

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring.

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Please let us know about any individual accessibility needs throughout the hiring process.

We put value front and center – it's what our business is built on.

At Dollar Tree Canada, we aim to go above and beyond the expectations of our customers and the communities we serve.

We see an exciting path forward as a company, and our people will lead the way.

Discover The Value of You at Dollar Tree Canada – join our team today!