Customer Service Associate I

dollartree; Innisfil; On-site; CAD 21,000 - 28,000; Part time

Job summary

Dollar Tree Canada is seeking a Customer Service Associate in Innisfil, Ontario to provide friendly, helpful service at the register and on the floor.

You will assist customers, stock shelves, receive shipments, and ensure a clean, safe store environment while upholding company standards. This part-time role offers a starting hourly wage of 17.60 CAD.

Qualifications

• High school diploma or equivalent preferred
• Previous customer service experience preferred
• Ability to follow instructions and read operational documents
• Must be able to lift 30–50 lbs and perform frequent mobility tasks
• Excellent customer service and relationship skills
• Strong organization and communication skills
• Strong problem-solving and decision-making abilities

Responsibilities

• Assist customers with questions and recommendations
• Process sales transactions at the cash register
• Maintain store cleanliness and restock merchandise
• Receive merchandise and aid unloading trucks
• Ensure a safe, respectful environment for customers and teammates
• Perform other duties as assigned

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Lifting ability

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision‑making skills are required

The starting pay for this position is $17.60 per hour.

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

Part time873 Innisfil Beach Rd,Innisfil,Ontario L9S 1Y8Operations40299Dollar Tree