Customer Service Associate

GL Worldwide; Edmonton; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading insurance company is looking for a Customer Service Associate to provide exceptional support to clients while working from home. You'll troubleshoot issues, ensure client satisfaction, and contribute to product improvements by collaborating with internal teams. This role offers commission-based incentives and encourages professional growth through unlimited upskilling.

Benefits

Unlimited upskilling

All-expensed travel incentives

Work from Home Arrangement

Fixed weekends off

Qualifications

• Strong communication and interpersonal skills required.
• Efficient in resolving complex and escalated issues.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide first-class assistance to clients and ensure smooth enrollment.
• Resolve customer concerns promptly and document product issues.
• Advocate for product/service enhancements based on customer feedback.

Skills

Communication

Interpersonal Skills

Problem Resolution

Listening

Multitasking

Positive Attitude

Tools

Microsoft Office

Zoom

Job description

Customer Service Associate ____________________________________________________ Deliver exceptional service in life and health insurance.

Be the go-to problem solver who helps customers thrive through smart solutions, fast responses, and expert advice.

Advance your global career in insurance support while staying rooted at home.

This opportunity allows you to make your mark in the wholesale industry, supporting customers worldwide through innovative tools and platforms—all without relocating.

Be part of something impactful, future-focused, and growth-driven.

Job Description As a Customer Service Associate , you’ll provide first-class assistance to clients, ensure smooth enrolling of clients and resolve concerns, and contribute to product improvements by collaborating closely with internal teams and customer feedback channels.

Your Daily Tasks Apply consistent troubleshooting methods to identify and resolve customer issues quickly and accurately Ensure customer satisfaction and retention by addressing concerns promptly Help identify, document, and escalate product issues for verification Advocate for product / service enhancements based on customer feedback Required Skills Strong communication and interpersonal skills.

Ability to efficiently resolve complex and escalated issues.

Patience, confidence, and a positive attitude when dealing with customers.

Excellent listening and comprehension skills.

Ability to multitask in a fast-paced environment.

Proficiency in Microsoft Office and Zoom applications.

Commission-based with unlimited incentives All-expensed travel incentives Unlimited upskilling Work from Home Arrangement Fixed weekends off Powered by JazzHR

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