Customer Service Associate

dollartree; Stratford; On-site; CAD 20,000 - 28,000; Part time

Job summary

Dollar Tree Canada in Stratford, Ontario is seeking a Part-time Customer Service Associate to help deliver a great shopping experience. You will assist customers, handle transactions, stock shelves, and keep the store clean and welcoming for everyone.

The role requires a high school diploma or equivalent and prior customer service in retail or related fields. You must be able to lift 30–50 lbs and stand for long periods. Starting pay is $17.60 per hour.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail or related environments is highly preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift 30–50 lbs and meet demands of standing, walking, bending.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain cash security and protect company assets.
• Keep the store stocked and recover merchandise.
• Receive merchandise and assist with unloading trucks.
• Ensure a clean, safe, and presentable store environment.
• Perform other duties as assigned.

Skills

Excellent customer service

Cash register operation

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Cash register operation

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations

• Manage sales transactions while working assigned cash register

• Maintain security of cash and protect company assets

• Keep the store well-stocked, and recover merchandise

• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

• Ability to follow instructions and interpret operational documents is required

• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

• Excellent customer service and relationship management skills are required

• Strong organizational and communication skills are required

• Strong problem-solving and decision-making skills are required

The starting pay for this position is $17.60 per hour.

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

Part time

429 Huron Street, Stratford, Ontario N5A 5T8

Operations

40335

Dollar Tree