Customer Service Associate

Exela Technologies; Calgary; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in business process automation is seeking a Customer Service Associate. This role involves data entry, document management, and ensuring data accuracy. Candidates should have a high school diploma and proficiency in English. Join a diverse team committed to enhancing productivity and user experience.

Benefits

Comprehensive health and wellness plans

Paid time off

Commuter benefits

Income protection options

401(k) retirement plan

Qualifications

• Proficiency in English reading, writing, and speaking.
• Experience with data entry is preferred.

Responsibilities

• Batch and organize documents for data entry.
• Verify data accuracy and make corrections as needed.
• Assist in developing formats and procedures to improve processes.

Skills

English

Data Entry

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Associate role at Exela Technologies.

About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves over 4,000 customers across 50 countries, including more than 60% of the Fortune 100. Its technologies span information management, workflow automation, and integrated communications, offering solutions for finance & accounting, human capital management, legal management, and industry-specific sectors such as banking, healthcare, insurance, and public sectors. With cloud-enabled platforms and over 17,500 employees in 23 countries, Exela rapidly deploys integrated technology and operations as a digital journey partner.

Health & Wellness
We offer comprehensive health and wellness plans including medical, dental, and vision coverage for employees and their families; paid time off; commuter benefits; and income protection options like short-term insurance. Our 401(k) retirement plan and financial wellness resources support long-term savings and planning.

Military Hiring
Exela welcomes applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families, regardless of rank or specialty.

Job Description
Customer Service Rep
About The Role
As a Customer Service Representative, your main duties include performing data entry to update automated records, batching documents, keying data from source documents, and verifying the accuracy of entries efficiently and timely.

Essential Job Responsibilities

• Batch and organize documents for data entry.
• Accurately and efficiently enter data from source documents into automated systems.
• Prioritize tasks based on schedules and client expectations.
• Verify data accuracy, check for errors, and make corrections as needed.
• Troubleshoot data issues and escalate when necessary.
• Operate peripheral equipment involved in data entry.
• Assist in developing formats and procedures to improve processes.
• Maintain safety awareness and report hazards.
• Follow security and privacy policies to protect information.
• Perform additional duties as assigned, demonstrating flexibility.
• Work in various environments, including offices, warehouses, and production areas, with occasional exposure to environmental factors.
• Engage in repetitive motions such as twisting, bending, climbing, and lifting up to 25 lbs. frequently.

Qualifications

• High school diploma or equivalent.
• Proficiency in English reading, writing, and speaking.
• Ability to work at a computer for long periods.
• Physical ability to stand, walk, grasp, reach, sit, talk, and hear as required.
• Close vision and focus capability for accurate tasks.
• Experience with data entry is preferred.
• Ability to perform repetitive motions like twisting, bending, and climbing.

EEO Statement
Exela is committed to diversity and equal opportunity employment. Qualified applicants will be considered without regard to race, color, creed, religion, national origin, age, disability, gender, marital status, sexual orientation, veteran status, genetic information, or any other protected characteristic. Communications will only come from official @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com, or @ersgroup.com emails. We will never ask for payment or deposits during recruitment.