Customer Service Assistant

Bison Transport; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

Bison Transport's Customer Service division seeks a Customer Service Assistant to enhance freight coordination and customer interactions. The successful candidate will manage dispatch orders, customer inquiries, and appointment scheduling in a fast-paced logistics environment, benefiting from comprehensive training and a supportive team culture.

Benefits

Coaching and training opportunities

Healthy work-life balance

Engaging Wellness Program

Extracurricular sports teams

Qualifications

• Prior Transportation and/or Logistics experience is an asset.
• Strong customer service and relationship-building skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Coordinating freight and truck movements.
• Updating customers on shipment statuses.
• Securing shipping and delivery appointments.

Skills

Analytical skills

Communication

Organizational skills

Customer service

Time-management

Job description

Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.

The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.

Specific Responsibilities include :

Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.

Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.

Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.

Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.

Handing customer inquiries off the general queue in a pleasant and efficient manner.

Our Ideal Candidate will possess :

Prior Transportation, and / or Logistics experience is an asset.

Sound analytical and critical thinking skills.

Decision making and organizational skills.

Proven communication and time-management skills.

Strong customer service and relationship-building skills.

The ability to thrive in a fast-pace, deadline-oriented environment.

This job is classified under NOC Code : 64409

Why Bison :

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison :

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability