Customer Service Assistant

NFI Group; Winnipeg; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading bus manufacturer as a Customer Service Assistant. This role involves entering and organizing customer orders, verifying information, and ensuring effective communication within the team. NFI Group offers competitive wages and a supportive environment for career advancement.

Benefits

Competitive Wages

Continuous learning environment

Career advancement opportunities

Employee social events

In-house training initiatives

Qualifications

• Good communication and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.
• Strong data entry skills and attention to details.

Responsibilities

• Enter and organize customer purchase orders and quotes.
• Verify and distribute sales orders with discrepancies.
• Monitor public websites for bid information.

Skills

Communication

Teamwork

Attention to Detail

Organization

Time Management

Tools

Microsoft Excel

Microsoft Outlook

Oracle

Job description

NFI Parts is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer transit buses, MCI motor coaches, ADL buses, ARBOC vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.

POSITION SUMMARY

The Customer Service Assistant (CSA) will be responsible for ensuring all team related administrative tasks are completed. This will include entering all customer orders, quoted lines, price verifications, customer part cross reference, and all other tasks to support the Customer Service Team.

KEY RESPONSIBILITIES:

• Enter all customer purchase orders into system.
• Organize and electronically file all customer purchase orders and quotes.
• Enter customer part number cross reference information into system.
• Distribute all incoming quotes, purchase orders and bids to customer service team.
• Monitor and maintain Parts generic, internal quote and order mailboxes.
• Distribute sales orders that have part number, price and/or lead time discrepancies to CSR.
• Verify customer sales orders to quote information, if available on all incoming customer purchase orders.
• Enter daily quote into quote system including No Bid/No Quote information.
• Enter daily quote award information / bid tabs into quote system.
• Monitor public websites for bid/award information from New Flyer general inbox.
• Enter bid contract award information into quote system.
• Upload various customer data into Oracle; customer part numbers, bids, price lists, etc.
• Generate award information from customer website on a weekly basis.
• Responsible for scanning, distributing, mailing and the overall organization of all incoming and outgoing contract documents.

• Good Communication and teamwork skills.
• Ability to meet deadlines and work in fast paced environment.
• Working knowledge Microsoft Excel and Outlook.
• Strong date entry skills.
• Attention to details, strong organizational and time management skills.
• Working knowledge of Oracle is an asset.

• Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.

WHY JOIN OUR TEAM:

• Competitive Wages.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available atwww.nfigroup.com,www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.