customer service assistant

United Propeller & Machine Inc.; Central Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

A leading company in the marine industry is looking for an administrative assistant to support office operations. Responsibilities include customer service, handling inquiries, and various administrative tasks in a fast-paced environment. Ideal candidates will have strong interpersonal skills and a secondary school graduation certificate.

Benefits

Dental plan

Health care plan

Vision care benefits

Bonus

Long-term care insurance

Free parking available

Learning/training paid by employer

Parking available

Qualifications

• Secondary school graduation certificate is required.
• Experience in measuring tools like verniers is preferred.
• Familiarity with marine industry is beneficial.

Responsibilities

• Assist in the preparation of brochures, reports, and newsletters.
• Address customers' complaints or concerns.
• Perform general office duties including receiving payments and invoicing clients.

Skills

Customer Service

Attention to Detail

Punctuality

Client Focus

Excellent Oral Communication

Excellent Written Communication

Organized

Reliability

Team Player

Flexibility

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Word

Internet

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Assist in the preparation of brochures, reports, newsletters and other material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Sell merchandise
• Invoice clients
• Carry out administrative and clerical activities (record keeping, scheduling etc.)
• Provide customer service
  
  

Supervision

• Staff in various areas of responsibility
  
  

Experience and specialization

Measuring tools

• Verniers
  
  

Computer and technology knowledge

• Internet
• MS Excel
• MS Word
  
  

Type of industry experience

• Marine industry
  
  

Area of specialization

• Work planning, estimating, measuring and scheduling
  
  

Additional information

Security and safety

• Reference required
  
  

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Standing for extended periods
  
  

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
  
  

Financial benefits

• Bonus
  
  

Long term benefits

• Long-term care insurance
  
  

Other Benefits

• Free parking available
• Learning/training paid by employer
• Parking available