Customer Service Assistant

Burnaby; Burnaby; On-site; CAD 42,000 - 66,000; Full time

Job summary

City of Burnaby seeks a Customer Service Assistant in the Planning and Development Department to handle permit processing, payments and public inquiries. You will work to pre-screen applications, provide information on zoning and bylaws, and maintain accurate records.

The role emphasizes customer service and attention to detail. Responsibilities include data entry into Energov, processing payments, and supporting planning staff with routine inquiries and documentation.

Qualifications

• Completion of Grade 12 with related commercial courses and experience.
• Public contact experience preferred in a Municipal Planning department.
• Ability to explain by-laws and departmental procedures to the public.

Responsibilities

• Receive and initiate the application process for rezoning, subdivision, and other permits.
• Check development applications for completeness and regulatory compliance.
• Process payments, issue receipts and handle refunds.
• Maintain records and enter data into the Energov system.

Skills

Public customer service experience

Office administration

Data entry / Energov familiarity

Cash handling / math basics

Education

Grade 12 plus related commercial courses

Tools

Energov System

Job description

This position works in the Building organizational unit. This is clerical work of moderate complexity involving the processing and issuing of various permits and providing customer services in the Planning and Development Department. Responsibilities include receiving and initiating the application process for rezoning, subdivision, preliminary plan approval and other permits issued by the Planning Division; checking various development applications for completeness of routine information including pre-screening for obvious non-compliance to regulations and by-laws; calculating fees from schedules; receives payments, issues receipts and processes refunds. A Customer Service Assistant will receive and respond to routine enquiries related to zoning and property development, and provide routine information related to the Burnaby Zoning By-law. Other responsibilities include maintaining departmental records relative to zoning, subdivisions, easements and rights-of-way, plan areas and other requirements pertaining to the development of a property; maintaining and filing permit and application records; entering data into the Energov System; monitoring information output; correcting errors and updating information. Performs related work as required.

Qualifications include completion of Grade 12 supplemented by or including standard commercial courses and courses relating to the work plus sound related office experience involving public contact preferably in a Municipal Planning department, or an equivalent combination of education and experience. Considerable knowledge of applicable departmental practices, procedures, rules, and regulations and of the requirements of other departments and agencies relative to permit application processing; knowledge of account classification and of recording and balancing remittances. An incumbent will have sound knowledge of record keeping and routine correspondence preparation. Working knowledge of the zoning and other related by-laws. A Customer Service Assistant will have the ability to deal effectively and courteously with the public, officials, and staff in supplying information and in explaining by-laws, regulations, and departmental procedures, and to work with limited supervision and exercise sound judgement in making decisions.

Clause 6 Application of Seniority:

Appointments to regular full time, temporary full time, regular part time and temporary part time positions shall be determined by seniority as defined by the greatest length of service in the specific posted job. These appointments shall be subject to the successful passing of the skill test(s) applicable to the classification, that they are not currently subject to a performance management plan, and have no discipline or recorded safety infractions in the previous eighteen (18) months. First consideration will be given to internal applicants (Clause 6 Application) and then open to external applicants.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.