Customer Service and Sales Representative

M3 Marketing; Richmond; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading marketing services company as a Customer Service Sales Representative, pivotal in enhancing customer satisfaction and building lasting relationships. The role emphasizes customer interaction, sales strategies, and teamwork. Applicants should hold an Associate Degree and possess excellent communication skills, with a full-time commitment in a vibrant workplace environment.

Benefits

Ongoing training and career growth opportunities

Travel opportunities to attend industry events

Positive and supportive environment of inclusion and diversity

Competitive compensation package with bonuses

Qualifications

• Previous experience in customer service or sales is required.
• Proficiency in multitasking and time management.
• Friendly and positive demeanor is essential.

Responsibilities

• Assist with billing inquiries and payment processing.
• Identify opportunities to suggest additional products.
• Ensure seamless communication and service delivery.

Skills

Communication

Multitasking

Customer Relationship Management

Education

Associate Degree in business or communications

Job description

Customer Service and Sales Representative

Customer Service and Sales Representative

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At M3, we believe that exceptional customer service is essential for a successful business. As a Customer Service Sales Representative, you play a crucial role in shaping our customers' experience and satisfaction. You are the frontline ambassador of our company, entrusted with building positive relationships and ensuring that every interaction leaves a lasting impression. Your dedication to resolving inquiries, providing solutions, and delivering unparalleled service directly impacts our reputation and growth. Delivering excellence and making a difference in the lives of our valued customers every day is the main goal of our customer service team!

Responsibilities of the Customer Service Sales Representative:

• Identifying opportunities to suggest additional products or services that complement the customer's purchase
• Setting up displays and promotional materials to draw customer attention
• Highlighting premium products and promoting upgrades
• Updating customer account information
• Assisting with billing inquiries and payment processing
• Ensuring seamless communication and service delivery
• Implementing company sales strategies in customer interactions
• Coordinating with sales, technical support, and other departments to resolve complex issues
• Adapting sales techniques to meet the needs of different customer segments

Requirements:

• Associate Degree in business, communications, or related fields
• Previous experience in customer service, sales, communications, or a similar field
• Proficiency in multitasking, prioritizing, and time management
• Excellent communication and interpersonal skills
• A friendly and positive demeanour
• Must be available Full-Time
• Must be comfortable working in person and willing to commute to our office every day

The Customer Service Sales Representatives are rewarded with:

• Positive and supportive environment of inclusion and diversity
• Ongoing training and career growth opportunities within our organization
• Travel opportunities to attend industry events
• Competitive compensation package with performance and retention bonuses

Ready to channel your enthusiasm for customer service into a rewarding career opportunity? Apply today and join us in exceeding customer expectations!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Marketing Services

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