Customer Service and Leasing Coordinator

Cogir Real Estate, LP; Montreal; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Group insurance

Floating days off

Social leave

Vacation

Free coffee, tea and herbal tea

Challenging opportunities, up to your?

Schedule adapted to your needs and ops

Job summary

Cogir Real Estate, LP is seeking a Customer Service and Leasing Coordinator for our downtown Montreal building. You will greet visitors, respond to inquiries, and coordinate leasing activities with a client-first approach.

Key duties include tours, follow-up, and administrative support to ensure smooth operations. Bilingual French/English, strong communication, and teamwork are essential. Perks include group insurance, vacation, and flexible scheduling.

Qualifications

• Excellent interpersonal communication in English and French.
• Bilingual, both oral and written.
• Comfort with standard office software (Word, Excel, Outlook).
• Experience or asset in Hopem and Quickbooks; real estate knowledge an asset.

Responsibilities

• Greet visitors and lease inquiries with a customer-focused approach.
• Analyze client needs to propose suitable housing options.
• Provide high level of customer service and follow up with clients.
• Coordinate tours of the site and arrange appointments.
• Maintain residence directory and update administrative forms.
• Prepare information packets and respond to client requests.
• Monitor partner files for compliance with corporate standards.
• Assist team with daily administrative duties.

Skills

People skills

Customer focus

Sales oriented

Teamwork

Written and verbal communication

Tools

Microsoft Word

Microsoft Excel

Outlook

Hopem

Quickbooks

Real estate knowledge

Job description

Customer Service and Leasing Coordinator

Every day, our passionate team makes a difference for our tenants. A human-centered approach is at the heart of our company philosophy. Furthermore, COGIR Real Estate's success is based on strong teamwork between the various departments and on all the people who have joined the company over the past 25 years.

Job Status: Permanent: Full Time

Job Schedule: Day time

Purpose of the position

At Cogir Real Estate, people are at the heart of our philosophy, both for our team and for our clients. We are looking for a Customer Service and Leasing Coordinator for our building located in downtown Montreal.

Specifically, your daily life with us will look like :

• Analyze client needs
• Greet visitors
• Provide a high level of customer service
• Rent out vacant apartments in the building
• Greet clients and take them on a tour of the site
• Follow up with clients
• Assist your immediate superior and other team members with their daily tasks and administrative duties
• Analyze the clients needs in relation to the available properties
• Ensure customer satisfaction objectives are met
• Ensure that partner files are compliant with coporate standards
• Monitor the integration of a new resident
• Distribute monthly financial results to the owners
• Promote activities to the residents
• Make appointments
• Manage customer inquiries
• Maintain the residence directory
• Update different administrative forms and documents
• Maintain the different registers
• Participate in special projects when assigned to you
• Organize and coordinate the CMS's activities
• Prepare information packets for customers
• Recommend appropriate domiciles to clients based on their needs
• Writing letters/documents and performing other clerical tasks
• Interact with your colleagues in response to client requests

The ideal person has :

• Enjoy contact with people
• Ability to develop relationships
• A customer-focused approach
• Proven ability to sell
• Good judgment and priority management
• Good analytical skills, good judgment
• Focused on teamwork and collaboration
• Excellent written and verbal communication skills
• Team spirit

Required qualifications :

• Ease in the use of computer tools
• Bilingualism both oral and written
• Good sense of interpersonal communication
• Good team player
• A good working knowledge of Microsoft Word, Excel and Outlook (an asset)
• A good working knowledge of French and English, both oral and written
• A working knowledge of the software systems, Hopem and Quickbooks (an asset)
• A working knowledge of real estate (an asset)

What will you be offered:

• To be discussed
• Group insurance
• Floating days off
• Social leave
• Vacation
• Free coffee, tea and herbal tea
• Challenging opportunities, up to your ambitions!
• Schedule adapted to your needs and operations (flexible)
• Recognition program
• A welcoming and tight-knit team!

COGIR Real Estate promotes access to equality in employment.