Customer Service And Cargo Agent (Williams Lake) PTOC

PACIFIC COASTAL AIRLINES LIMITED; Williams Lake; On-site; CAD 25,000 - 30,000; Part time

Job summary

Pacific Coastal Airlines is hiring a Permanent Part Time On Call Customer Service and Cargo Agent in Williams Lake. The role involves check-in, boarding, baggage handling, cargo processing, and resolving schedule disruptions while ensuring safety and a positive passenger experience.

The ideal candidate will be customer-focused, able to handle high-pressure situations, and capable of multitasking in a fast-paced environment.

Qualifications

• Experience in a customer-facing role.
• Ability to work under pressure with minimal supervision.
• Clear and effective communication skills.
• Ability to multitask in a time-sensitive environment.
• Comfortable using computers and point-of-sale devices.

Responsibilities

• Check-in passengers, issue boarding passes, verify immigration documents.
• Check baggage and collect excess baggage/overweight charges.
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options.
• Execute deplaning and boarding processes, ensuring a safe, on-time departure.
• Process cargo shipments.
• Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers.
• Deliver service standards in line with the company philosophy.
• Assist passengers with accessibility needs safely and respectfully.

Skills

Customer service

Under pressure

Communication

Multitasking

Computers

Flexible hours

Security clearance

Lifting up to 70 lbs

Team player

Tools

Credit & debit machines

Job description

Join our team!

Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service and Cargo Agent based in Williams Lake. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.