Customer Service Agent (Kelowna) PT

Canadian Inclusion; Kelowna; On-site; CAD 21,000 - 30,000; Part time

Job summary

Pacific Coastal Airlines is seeking a Permanent Part Time Customer Service Agent based in Kelowna. The role focuses on delivering a friendly, efficient passenger experience while handling reservations, baggage, and service disruptions.

You will promote company services and assist passengers with accessibility needs. Candidates should be able to work weekends and irregular shifts, maintain professionalism with partners and customers, and meet security clearance requirements.

Qualifications

• Experience in a customer-facing role.
• Clear and effective communication skills.
• Ability to work under pressure with minimal supervision.
• Ability to multitask in a time-sensitive, changing environment.
• Comfortable using computers and payment machines.
• Flexible to work weekends, evenings, holidays, and irregular shifts.
• Professional conduct with partners, vendors, and customers.
• Must be able to obtain and maintain designated security clearance.

Responsibilities

• Check baggage and collect excess baggage/overweight charges.
• Answer calls, book, change and cancel flight reservations.
• Resolve service disruption issues such as cancelled or missed flights, determine alternatives.
• Execute deplaning and boarding processes for on-time departures.
• Promote company products, services, processes and guidelines.
• Provide a safe, stress-free and friendly passenger experience.
• Deliver service standards per Pacific Coastal Airlines philosophy.
• Assist passengers with accessibility needs using ground service equipment as required.
• Other duties as assigned.

Skills

Customer-facing

Communication

Dealing with pressure

Multitasking

Job description

Join our team!

Pacific Coastal Airlines i s looking for a Permanent Part Time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Job Responsibilities:

• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlinesin a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits

We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs

We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.