Customer Service Agent (PT)

Jazz Aviation; Gander; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Employee travel programs

Comprehensive health and wellness package

Defined contribution pension plan

Job summary

A leading regional airline in Canada is seeking a dedicated Customer Service Agent to join their team. The successful candidate will be responsible for greeting passengers, assisting with check-in, and ensuring outstanding customer service. Applicants must have a high school diploma, customer service experience, and effective communication skills, with the opportunity to work in a dynamic team environment. Join the airline's commitment to diversity and inclusion while enjoying benefits including competitive pension plans and health coverage.

Qualifications

• Must complete the Customer Service training course successfully.
• Ability to work varying shifts and handle tight deadlines.
• Bilingualism may be required at some locations.

Responsibilities

• Greet and assist passengers with check-in and baggage.
• Make reservations and assess fares using airline systems.
• Provide outstanding customer service at the airport.

Skills

Customer service experience

Interpersonal skills

English fluency

Problem-solving ability

Education

High school diploma or equivalent

Tools

Airline reservation system

General computer skills

Job description

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture, as reflected in the Company Awards and Recognition page.

Join our award‑winning team and be part of shaping the future of regional aviation!

Our Customer Service Agent, explains why she is passionate about her work

Meet Kamaljeet, Customer Service Agent

The Opportunity

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check‑in and bag tagging via our web‑based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast‑paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

Key Responsibilities

• Using an airline computerized system:
  • Make reservations and assess fares.
  • Ticketing and complete daily sales reports.
  • Passenger check‑in.
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (i.e. ramp agent, flight crew, dispatch, etc.).
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co‑workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet‑way operation.
• Conduct radio communications with aircraft and record flight information.

Key Qualifications

• High school diploma or equivalent.
• If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• Minimum one (1) year of customer service experience.
• Demonstrated judgment and problem‑solving ability and effective decision‑making skills.
• Excellent interpersonal, verbal and written communications skills.
• Ability to work varying shifts, handling tight deadlines, and prioritizing multiple tasks.
• English language fluency or working knowledge is required.

Note

Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

Additional Qualifications

• Previous airline experience or post‑secondary courses in travel and tourism is an asset.
• General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is an asset.

Benefits of Joining our Award‑Winning Team

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan designed to support long‑term financial well‑being.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and disability coverage to keep you and your loved ones protected.
• Transfer to any of our other Canadian locations when we have open positions, or take a management career path!

Our Commitment to Diversity, Equity, Inclusion, and Accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [e-mail].

Jazz values diversity and empowers our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.