Customer Service Agent - Claims

Circle K; Laval; In loco; CAD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group Insurance

Pension Plan

Employee Stock Purchase

Paid Time Off

Employee Discounts

Training & Development

Recognition & Rewards

Mentorship

Scholarship Program

Descrizione del lavoro

Circle K in Laval (Québec) seeks a Claims Customer Service Agent for the Insurance and Claims department. This on-site role supports operators and customers on insurance claims, coordinating files, following up with insurers, and handling inquiries.

Requirements include a DEC in secretary/administration, 1 year in customer service, and strong Office/Excel skills. Bilingual French/English is essential for collaboration with global teams.

Competenze

• DEC in secretary or administration.
• Minimum 1 year of customer service (telephone).
• Experience in administrative support.
• Experience in insurance claims management; Excel knowledge is an asset.
• Excellent command of the Office suite.

Mansioni

• Act as contact person for operators for bodily injury, property and fleet claims.
• Coordinate claim files according to established protocols.
• Follow up with operations, clients and insurer/claims adjuster.
• Handle telephone complaints related to customer service claims.
• Prepare documents for production of statistical reports.
• Answer calls and emails.
• Provide administrative support to Insurance and Claims department.
• Intervene with various parties involved.

Conoscenze

Customer service

Office administration

Multitasking

Bilingual (FR/EN)

Formazione

DEC in secretary or administration

Strumenti

Excel

Office Suite

Descrizione del lavoro

JOIN OUR TEAM! At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.

Are you ready to grow your career? Let's grow together! Claims Customer service agent Department: Accounting Location: On site, Distribution Center, 5540, rue Ernest-Cormier, Laval (Québec) H7C 2T1 Type of employment: Permanent, Full Time (37,5 hours)

THE ROLE

Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims.

WHAT YOU’LL DO

• Act as a contact person for operators in the event of a bodily injury claims, damage to the company property/building, third-party property damages as well as car fleet claims
• Coordinate claim files according to established protocols (e.g. billing and/or reimbursement)
• Follow up with operations, clients and insurer and/or claims adjuster
• Handle telephone complaints related to customer service claims
• Synthesize the documents necessary for the production of various statistical reports
• Answer calls and emails
• Provide administrative support to the Insurance and Claims department
• Intervene and deal with the various parties involved

WHAT YOU’LL NEED

• Education: DEC in secretary or administration.
• Experience: Minimum of 1 year of relevant experience in customer service (telephone).
• Experience in administrative support (asset).
• Experience in the insurance industry and in the management of claims files and knowledge of Report Excel will be considered an asset.
• Knowledge and skills: Excellent command of the Office suite.
• Rigor, organizational skills and ability to manage priorities.
• Diplomacy, autonomy.
• Strong aptitude for customer service and negotiation.
• Language skills Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.
• Additional Perks:
  • Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
  • Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
  • Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
  • Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
  • Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

#LI-MH3 Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert.

Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.