Customer Service Agent - Claims

Couche-Tard; Laval; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Group Insurance Program

Pension Plan

Share Purchase Plan

Paid Time Off

Employee Discounts

Training and Development

Job summary

Couche‑Tard/Circle K is seeking a Claims Customer Service Agent in Laval, QC to be the first contact for operators and customers on insurance claims. You will handle bodily injury and property damage claims, coordinate files, and liaise with insurers and adjusters while providing solid administrative support.

The role requires bilingualism (French and English) and strong Office skills, with a focus on customer service excellence in a fast-paced environment.

Qualifications

• Minimum 1 year of relevant customer service experience (telephone).
• Experience in administrative support (asset).
• Experience in the insurance industry and in claims file management.
• Knowledge of Excel (Report Excel) is an asset.

Responsibilities

• Act as first point of contact for operators and customers on insurance claims (bodily injury, property damage, third‑party, fleet).
• Coordinate claim files according to established protocols (billing/reimbursement).
• Follow up with operations, clients, insurer and/or claims adjuster.
• Handle telephone complaints related to customer service claims.
• Synthesize documents for statistical reports.

Skills

Bilingual French/English

Customer service

Office software

Education

DEC in secretary or administration

Tools

Excel

Job description

Claims Customer Service Agent

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. We may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let’s grow together!

Department: Accounting

Location: On site, Distribution Center, 5540, rue Ernest‑Cormier, Laval (Québec) H7C 2T1

Type of employment: Permanent, Full Time (37,5 hours)

THE ROLE

Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims, claims following a damage to the company property/buildings or third‑party property damages as well as car fleet claims.

What You’ll Do

• Act as a contact person for operators in the event of a bodily injury claims, damage to the company property/building, third‑party property damages as well as car fleet claims;
• Coordinate claim files according to established protocols (e.g. billing and/or reimbursement);
• Follow up with operations, clients and insurer and/or claims adjuster;
• Handle telephone complaints related to customer service claims;
• Synthesize the documents necessary for the production of various statistical reports;
• Answer calls and emails;
• Provide administrative support to the Insurance and Claims department;
• Intervene and deal with the various parties involved.

What You’ll Need

We want you to join our team! Here’s what we’re looking for:

Education

• DEC in secretary or administration.

Experience

• Minimum of 1 year of relevant experience in customer service (telephone);
• Experience in administrative support (asset);
• Experience in the insurance industry and in the management of claims files and knowledge of Report Excel will be considered an asset;

Knowledge and skills

• Excellent command of the Office suite;
• Rigor, organizational skills and ability to manage priorities;
• Diplomacy, autonomy;
• Strong aptitude for customer service and negotiation.

Language Skills

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE:

At Couche‑Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you’re not just getting a job – you’re becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here’s why you’ll love working with us:

Benefits package

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long‑term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche‑Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work‑life balance.

Additional Perks

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We’re committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

At Couche‑Tard/Circle K, we’re committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Couche‑Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu’employeur qui s’engage à respecter l’équité en matière d’emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.