Customer Service Agent

Executive Aviation; Masset; On-site; CAD 28,860 - 33,957; Full time

Benefits offered by this job

Flight benefits

Travel perks

Job summary

Executive Aviation is hiring permanent casual Customer Service Agents in Masset. This role involves greeting passengers, managing boarding, and assisting with check-in procedures. Ideal candidates have a strong customer service background and must be reliable and flexible. The position offers a salary range of $20.95–$24.65/hour along with flight benefits and opportunities for growth. If you're passionate about the aviation industry, we want to hear from you!

Qualifications

• Minimum of two years in a customer-facing role.
• Proven track record of punctuality and reliability.
• Comfortable in a fast-paced environment.

Responsibilities

• Greet passengers at Masset Airport.
• Follow airline specific check-in procedures.
• Provide pre-flight and boarding assistance.

Skills

Customer service

Reliability

Multi-tasking

Communication

Flexibility

Education

Completion of Travel and Tourism Diploma

Marketing or Business Diploma

Tools

Computers and software

Job description

Do you enjoy the aviation industry and are looking for a leadership opportunity? Are you passionate about aviation and looking to grow your career? If you've answered yes, we'd love to hear from you!

So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility? If you've answered yes, come join us!

Executive Aviation is looking for permanent casual Customer Service Agents to work at the Masset Airport (ZMT)! In Masset, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.

This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $20.95–$24.65/hour. We have fantastic flight benefits with the airlines that we support, and great EA Travel perks. We want to see you grow and reach your goals! The sky’s the limit with Executive Aviation.

Responsibilities

• Greeting passengers
• Following airline specific check‑in policies and procedures
• Have proper security clearances
• Provide pre‑flight firstclass or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understanding flight document requirements and carry‑on allowances
• Positively working with airline crew
• A physical ability to consistently lift up to 70lbs/32kgs
• Kindly enforce airline and airport policies and procedures to passengers
• In some cases, learn how to bridge an airplane
• Other duties as assigned

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer‑facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi‑task and are comfortable in a fast‑paced environment where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • A criminal background check