Customer Service Agent

Quincaillerie Richelieu Ltee; Victoria; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Shareholder opportunities

Work-life balance

Career growth

Employee training

Stable company

Job summary

Richelieu Hardware seeks a Customer Service Representative for our Victoria location to engage customers by phone, email, or in our showroom, and to assist in warehouse order picking as needed.

The role emphasizes delivering exceptional service, maintaining showroom standards, and supporting the Outside Sales team with timely service to customers. Candidates should have B2B experience and strong communication skills.

Qualifications

• Must be fluent and well-spoken in English; French is an asset.
• Experience in a B2B environment in a sales role is advantageous.
• Experience in cabinet & millwork or related industry is a strong asset.
• Familiar with order entry processes and AS/400.
• Strong organizational and time-management skills; ability to prioritize tasks.
• Team player with excellent communication; confident in both phone and in-person contacts.
• Self-starter with initiative and independence in daily tasks.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Willingness to adapt to changing procedures and participate in training.
• Able to lift 60 lbs repeatedly throughout the day.
• Must be eligible to work in Canada and reside within 25 km of Greater Victoria.

Responsibilities

• Greet and assist customers at the service counter.
• Respond to inquiries by phone or email; provide timely information.
• Process orders, handle returns and claims, pick orders as needed.
• Maintain showroom shelves and displays; keep floors clear.
• Support Outside Sales as a key contact for customers.
• Learn product range and apply knowledge to offer solutions.

Skills

Fluent English

B2B sales experience

AS/400 order entry

MS Office proficiency

Organizational skills

Team player

Self-starter

Able to lift 60 lbs

Eligible to work in Canada

Live within 25 km of Victoria

Tools

AS/400

Job description

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – Over 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

We’re currently seeking a Customer Service Representative for our Victoria location. In this role, you’ll be responsible for engaging with our customers by phone, email, or in our showroom and kindly assist them with their needs. You will also assist in our warehouse by picking orders as needed.

More specifically, the main responsibilities of the position are to

• Kindly greeting and answering customer inquiries at our customer service counter.
• Respond, communicate, and provide timely information by phone or email.
• Assist customers by processing orders, product returns and claims, and picking orders as required.
• Ensure exceptional service and customer satisfaction while delivering best-in-class experience.
• Maintain showroom by keeping shelves stocked and faced, routinely cleaning displays, and ensuring floors and aisles are kept clear.
• Support the Outside Sales team by being a direct point of contact for their customers for prompt servicing of their needs.
• Learn about the variety of product we distribute, how they’re used, and apply that knowledge to offer solutions for our customers’ needs

Requirements :

• Must be fluent and well-spoken in the English language; French is an asset
• Experience working in a B2B environment in a sales role, at a contractor’s desk in a lumberyard, or one of the big box stores would be an asset.
• Experience in the cabinet & millwork or related industry is a strong asset.
• Familiar with order entry processes and procedures (AS400).
• Strong organizational and time-management skills, accuracy, and the ability to prioritize workload.
• Team player with excellent communication and interpersonal skills, confidence, and comfort with both telephone and in-person contacts.
• Self-starter and willingness to take initiative.
• Independent in carrying out daily tasks.
• Intermediate-to-advanced working knowledge of Microsoft Office suite of programs (Outlook, Excel, Word, etc.)
• Demonstrated flexibility to adapt to changes in procedures and job assignments.
• Participate in training sessions on new products.
• Able to regularly lift 60 lbs repeatedly throughout the day.
• Must be eligible to work in Canada.
• Must currently reside within 25 km of the Greater Victoria area.

The ideal candidate is a person who…

• Is motivated to succeed and learn, passionate about providing exceptional customer service, willing to go the extra mile, maintains a positive and professional demeanor, works well in a team environment, and is looking for a career and opportunities to grow their knowledge and skill set in our industry.

What we offer

• A Canadian flagship:As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
Note that the masculine is only used to lighten the text.