Customer Service Agent

Calm Air International LP; Thompson; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Registered Pension Plan

Group Benefit Plan

Northern Living Allowance

3 weeks vacation

Airline travel privileges

Corporate events

Job summary

Calm Air International LP is seeking a Customer Service Agent in Thompson, MB, to provide curbside to curbside service in line with regulatory requirements. You will handle reservations, check-ins, baggage, and boarding passes, while delivering exceptional customer support.

Shift work is required, including mornings, evenings, and weekends. The role offers pension and benefits, travel privileges, and opportunities to grow with the airline's Northern operations.

Qualifications

• Must have exceptional customer service skills.
• Ability to learn a computerized reservation system.
• Basic computer skills (Word, Excel, Office).
• Must be able to work independently or in a team setting.
• Ability to work efficiently and accurately under pressure.
• Must have own transportation to and from work.
• Must be able to obtain and maintain Enhanced Security Clearance.
• Must be able to attend and complete initial Ground School Training.
• Preference given to Inuit Land Claims Beneficiaries.
• Inuktitut and/or Inuinnaqtun language considered an asset.

Responsibilities

• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations.
• Making and changing flight reservations in the computerized reservation system.
• Checking in passengers and their baggage.
• Calculate and charge any additional fees if applicable.
• Issuing boarding passes, itineraries, and seating assignments as necessary.
• Assist pre-boarding passengers to ensure safe movement to and from the aircraft.
• Provide information on fares, flight schedules and routes in person or over the telephone.
• Facilitate the safe movement of passengers between aircraft and terminal buildings.
• Other duties as required.

Skills

Customer service

Reservations system

Basic computer skills

Independent worker

Team player

Work under pressure

Education

High school diploma/GED

Tools

Computer reservation system

Job description

Position Title

Customer Service Agent

Location

Thompson, MB

Status

Full Time

Start Date

Immediately

Who We Are!

Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.

At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! Want to learn more? Visit www.calmair.com.

About the Opportunity

Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.

What You'll Get to Do

• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
• Making and changing flight reservations in the computerized reservation system
• Checking in passengers and their baggage
• Calculate and charge any additional fees if applicable
• Issuing boarding passes, itineraries, and seating assignments as necessary
• Assist pre-boarding passengers to ensure safe movement to and from the aircraft
• Provide information on fares, flight schedules and routes in person or over the telephone
• Facilitate the safe movement of passengers between aircraft and terminal buildings
• Other duties as required

Hours of Work

• Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value

• High school diploma or general education degree (GED) an asset
• Ability to learn a computerized reservation system
• Basic Computer skills (word, excel, office)
• Knowledge of an airline’s operations an asset
• Must have exceptional customer service skills
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification
• Must be able to attend and complete initial Ground School Training
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut and/or Inuinnaqtun language considered an asset

The Benefits of Joining Our Team

• Registered Pension Plan starting at 5% matched after one year of employment
• Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
• Northern Living Allowance
• Entitled to three weeks vacation after one year
• Airline travel and freight privileges
• Corporate and family events
• And more!

At Calm Air, we value diversity and provide equal opportunities and accessibility for all qualified candidates. We encourage all members of a designated group or those requiring accessibility support to self-declare when applying. Applicants may request a reasonable accommodation related to the materials or activities used throughout the application process by emailing [e-mail].