Airport Customer Service Agent (Thompson, MB)

Calm Air International LP; Thompson; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Registered Pension Plan

Group Benefit Plan

Northern Living Allowance

3 weeks vacation

Airline travel privileges

Corporate events

Job summary

Calm Air International LP is seeking a Customer Service Agent in Thompson, MB, to provide curbside to curbside service in line with regulatory requirements. You will handle reservations, check-ins, baggage, and boarding passes, while delivering exceptional customer support.

Shift work is required, including mornings, evenings, and weekends. The role offers pension and benefits, travel privileges, and opportunities to grow with the airline's Northern operations.

Qualifications

• Must have exceptional customer service skills.
• Ability to learn a computerized reservation system.
• Basic computer skills (Word, Excel, Office).
• Must be able to work independently or in a team setting.
• Ability to work efficiently and accurately under pressure.
• Must have own transportation to and from work.
• Must be able to obtain and maintain Enhanced Security Clearance.
• Must be able to attend and complete initial Ground School Training.
• Preference given to Inuit Land Claims Beneficiaries.
• Inuktitut and/or Inuinnaqtun language considered an asset.

Responsibilities

• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations.
• Making and changing flight reservations in the computerized reservation system.
• Checking in passengers and their baggage.
• Calculate and charge any additional fees if applicable.
• Issuing boarding passes, itineraries, and seating assignments as necessary.
• Assist pre-boarding passengers to ensure safe movement to and from the aircraft.
• Provide information on fares, flight schedules and routes in person or over the telephone.
• Facilitate the safe movement of passengers between aircraft and terminal buildings.
• Other duties as required.

Skills

Customer service

Reservations system

Basic computer skills

Independent worker

Team player

Work under pressure

Education

High school diploma/GED

Tools

Computer reservation system

Job description

Calm Air International LP is seeking a Customer Service Agent in Thompson, MB, to provide curbside to curbside service in line with regulatory requirements. You will handle reservations, check-ins, baggage, and boarding passes, while delivering exceptional customer support.

Shift work is required, including mornings, evenings, and weekends. The role offers pension and benefits, travel privileges, and opportunities to grow with the airline's Northern operations.