Reservation CSA

Colonial Group; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Job summary

Calm Air is seeking Reservations Agents to provide travel assistance, plan itineraries, and manage passenger reservations in our computerized system. You will, as needed, check schedules, fares, and rules, and support stations with payments and passenger manifests.

Responsiveness, accuracy, and courteous service are essential as you handle inquiries by phone and email and assist with passenger re-accommodation when schedules change.

Qualifications

• High school diploma or GED is an asset.
• Knowledge of Amelia Reservation system is an asset.
• Basic computer skills (Word, Excel, Office) required.
• Knowledge of airline operations is an asset.
• Excellent leadership, interpersonal and communication skills.
• Customer service and exceptional telephone etiquette.
• Ability to work independently or in a team.
• Must be able to work under pressure.
• Must have own transportation.
• Must be able to obtain Enhanced Security Clearance.
• Preference given to Inuit Land Claims Beneficiaries.
• Inuktitut language considered an asset.

Responsibilities

• Create, check, and make changes to passenger flight reservations.
• Check flight information, fares, and fare rules.
• Assist other stations with reservations, payments and manifests as required.
• Assist with re-accommodation of passengers due to irregular operations or schedule changes as required.
• Assist with tracing missing passenger baggage when required.
• Answer passenger inquiries over the phone and through email.
• Assist Pass Bureau with staff travel bookings and payments as required.
• Other duties as required.

Skills

Customer Service

Phone Etiquette

Communication Skills

Interpersonal Skills

Leadership

Teamwork

Under Pressure

Independent Work

Own Transportation

Education

High School Diploma or GED

Tools

Amelia Reservation System

Basic Computer Skills

Microsoft Word/Excel

Job description

What You'll Get to Do
Calm Air Reservations Agents provide travel assistance and trip planning to our passengers. In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers. They provide exemplary customer service while adhering to Calm Air policies and regulations.

• Create, check, and make changes to passenger flight reservations
• Check flight information, fares, and fare rules
• Assist other stations with reservations, payments and manifests as required
• Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
• Assist with the tracing of missing passenger baggage when required
• Answer passenger inquiries over the phone and through email
• Assist Pass Bureau with staff travel bookings and payments as required
• Other duties as required

Hours of Work

• Shift work is required and may include mornings/afternoons, evenings and weekends

Skills & Experience We Value

• High school diploma or general education degree (GED) an asset
• Knowledge of Amelia Reservation system an asset
• Basic Computer skills (word, excel, office)
• Knowledge of an airline’s operations an asset
• Excellent leadership, interpersonal and communication skills
• Must have excellent customer service skills and exceptional telephone etiquette
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut language considered an asset