Customer service agent

Kibbi; Cranbrook; On-site; CAD 42,000 - 52,000; Full time

Job summary

Kibbi in Alberta, Canada is hiring a customer service representative to answer written and oral inquiries, address complaints, process refunds, receive payments, and sell merchandise. You will explain procedures, risks and benefits to clients and provide information to support decision making.

After-sales consulting will ensure ongoing client support. The role emphasizes a welcoming atmosphere and on‑the‑job training opportunities, including youth-oriented programs.

Qualifications

• Other trades certificate or diploma.

Responsibilities

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Education

Other trades certificate or diploma

Job description

• Education:
• Expérience:

EDUCATION

• Other trades certificate or diploma

TASKS

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

EXPERIENCE

• Experience an asset

SUPPORT FOR YOUTHS

• Offers on‑job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 32 hours per week