Customer Service Advisor

Optima Communications International Inc; Whitby; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Health plan

Incentives

Discounts on insurance

Telus Mobility plan discount

Employee discounts

Job summary

Optima Communications International Inc. in Whitby, Ontario is hiring a Customer Care Consultant for a full-time role serving customers across North America. You will handle inbound/outbound calls, explain bills, maintain accounts, and support clients of major utility providers.

Successful candidates will join a team focused on exceptional service, empathy, and ongoing development. Training precedes responsibilities, and a collaborative, friendly, and professional office environment is

Qualifications

• HS/college diploma required.
• Strong verbal and written communication.
• Ability to multitask and listen actively.

Responsibilities

• Provide inbound/outbound customer service.
• Explain bills, perform account maintenance and collections as needed.

Skills

Customer service

Communication

Typing 35 WPM

Multitasking

Active listening

Empathy

De-escalation

Team player

Time management

Education

High School or College Diploma

Job description

Professional, positive and collaborative office environment, working with growing team that thrives on teamwork and collaboration. We are each other's backbone while being highly agile, adaptable and resilient. Ideal contender specializes in helping customers, very empathetic, self-motivated and customer obsessed looking to grow in a winning environment, we are offering Full-Time opportunity to serve customers in North America.

After successful training you will be retaining the title of Customer Care Consultant who will be well versed on prescribed sector, regulatory principles and offering superior service to Municipal Citizens. .

What we offer:

• Minimum of five (5) shifts per week (Monday through to Friday) Saturdays 9-3pm.
• Offering guaranteed base of $17.75 per hour
• Operating Hours :8-8pm (conventional shift from 8-4, 9-5, 10-6, 11-7, 12-8)
• Ability to make an extra $0.50 after each year up to 5 years until $2.50 is reached on top of your base.
• $300 annual small benefit health plan after 90 days of employment
• Monthly, weekly individual and team incentives (Uber Eats Vouchers, Bonuses, Gifts)
• Casual-professional, friendly work environment, thriving and united culture, clean/spacious conveniently located physical location
• 10-15% Discount on car/home insurance part of our group plan
• 10% discount for travel anywhere in the world through participating partner off regular tickets and packages
• Discount to major car rentals in North America for all your travel needs
• Exclusive phone plan discount from Telus Molibility so you can talk/text/tweet away
• Discounts to over 100+ apparel, salon, beauty, fashion and house hold essential stores as of your employment with us
• Exclusive discounts to attraction such as Niagara, Banff, Disney World, City Pass, Lego Land, Safari etc
• Exclusive discount for all your tech needs from: HP, Dell, Apple & Samsung as part of being member of our winning team

We are not done yet, while complimenting your existing skills and competencies you will develop new ones as part of our ongoing development training:

• Soft Skill Development
• Interacting for successful outcomes
• Agent certification program
• Art of Negotiation
• Building Relationship
  

Qualifications:

• High School or College Diploma
• Will to learn, grow and succeed; curious about new technology
• Ability to effectively communicate both verbally and orally
• 35 WPM typing speed, ability to multitask and actively listen
• Display of patience, compassion and care towards customers
• Ability to deescalate customers when they are irate
• Team player and individual contributor to overall team success
• Time management, punctuality and organizational skills a bonus
• Coachable, ability take feedback and implement with integrity

Location & Operating Hours

Currently Recruiting

Conveniently located in the Whitby, spacious, bright open concept. The DRT is a 2 minute walk, located just outside our office building.

Monday to Friday between 8 am - 8pm & Saturdays 9-3pm

Description:

Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound/outbound customer service. Key responsibilities including, bill explanation, account maintenance and collections.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada's largest Utility providers.

The successful candidate will posses the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

About Us:

Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We've established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance