Customer Service Administrator - Auto Body (Chelmsford)

Holdings LLC; Chelmsford; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

Medical benefits and more

RRSP with company match

Vacation time

Career growth

Ongoing training

Professional atmosphere

Voluntary daily pay

Job summary

Assured Automotive, part of The Boyd Group, seeks a customer service professional to deliver outstanding service in a fast-paced collision repair environment. You will handle rental vehicle coordination, communicate with customers and insurers, and support daily operations with accuracy and a positive attitude.

The role offers ongoing training, benefits after onboarding, and opportunities for career growth within a respected national network.

Qualifications

• Highschool Diploma or equivalent.
• At least 1 year of previous experience in a similar customer service role.
• Excellent verbal and written communication skills.
• Proficient with Google Workspace and Microsoft Office.
• Detail-oriented with high accuracy.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan.
• Provides positive energy when greeting customers in person and on the phone.
• Manage the confirmation and reservation of all rental vehicles and towing requests.
• Communicate updates with customers and insurance claims personnel as needed.
• Arrange towing and cost checks against the Repair Order.
• Ensure follow-up and confirm appointments with customers.
• Reconcile each Repair Order prior to closing.
• Monitor and manage the store's Accounts Receivable.
• Apply new knowledge from continuous learning to maintain high quality and NPS.

Skills

Customer service

Communication

Multitasking

Verbal/written communication

Education

High school diploma

Tools

Google Workspace

Microsoft Office

Job description

Benefits That Drive Your Success

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Compensation Details

$21 - $27 per hour

Compensation is commensurate with skill, education and experience.

Job Description

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Key Job Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• When required communicate updates with Customers & Insurance claims personnel
• When required manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store's Accounts Receivable
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

• Highschool Diploma or equivalent
• A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy
• Ability to multitask and effectively manage a fast paced environment

Other Requirements Travel, physical requirements, etc.

• Valid driver's license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Great Teams Don't Happen by Accident

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.