Customer Service Administrator - Auto Body (Chelmsford)

Assured Automotive; Chelmsford; Sur place; CAD 29 000 - 37 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Medical, Prescription Drug, Dental & V

Vision, after 1 month

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

Professional Atmosphere, Great Working

Conditions with Dynamic Leadership

Voluntary Daily Pay option available

Résumé du poste

Assured Automotive, part of The Boyd Group, seeks a Customer Service Administrator to deliver exceptional customer experiences while handling essential administrative tasks. You will work with the team to meet KPIs, support with rentals and towing, and maintain our high service standards across Western and Central Canada.

We invest in employees with training, certifications, and a strong benefits plan, plus a supportive leadership team and growth opportunities within a professional workplace.

Qualifications

• Highschool Diploma or equivalent
• 1 year of experience in a similar customer service role is required.

Responsabilités

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Greets customers in person and on the phone with positive energy
• Manage the confirmation and reservation of all rental vehicles and towing requests
• Communicate updates with Customers and Insurance claims personnel as needed
• Coordinate towing arrangements and costs against the Repair Order
• Confirm appointments and follow up on all assignments with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store’s Accounts Receivable
• Apply new knowledge from continuous learning to maintain high quality and NPS

Connaissances

Communication skills

Friendly demeanor

Attention to detail

Multitasking

Customer service mindset

Formation

High school diploma or equivalent

Outils

Google Workspace

Microsoft Office

Description du poste

Built with Intent. Driven by YOU.
Company: Assured Automotive
Great Teams Don’t Happen by Accident
Built with Intent. Driven by YOU.
At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs.

Key Job Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• When required communicate updates with Customers & Insurance claims personnel
• When required manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store’s Accounts Receivable
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education And/or Experience Required For The Job

• Highschool Diploma or equivalent
• A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

• Communicate effectively, both verbally and in writing
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy
• Ability to multitask and effectively manage a fast paced environment

Other Requirements Travel, Physical Requirements, Etc.

• Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

“ Great Teams Don’t Happen by Accident ”

#AASJ

Compensation

Compensation Details:

$21 - $27 per hour

Compensation Is Commensurate With Skill, Education And Experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace.

All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.