Customer Service Administrator

goeasy Ltd; Pickering; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at one of Canada's fastest-growing companies, where you will play a crucial role in customer service and administration. As a Customer Service Administrator, you will engage with customers, manage inquiries, and ensure compliance with company protocols. This role offers a chance to work in a supportive environment that values diversity and inclusion. With a strong commitment to employee development and a culture that celebrates individual contributions, this is an exciting opportunity to grow your career in a leading fintech company. If you're organized, detail-oriented, and passionate about customer service, this position is perfect for you.

Qualifications

• Experience in customer service or administrative roles is a plus.
• Proficiency with Microsoft Office Suite is essential.

Responsibilities

• Engage with customers through email and ticketing portal to deliver exceptional service.
• Generate and distribute key billing documents and ensure compliance.

Skills

Customer Service

Organizational Skills

Attention to Detail

Multitasking

Basic Math Skills

Education

Experience in Customer Service or Administrative Roles

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Asset and Edge Systems

Ticketing System

Job description

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!

We are looking for a Customer Service Administrator for our LendCare subsidiary. You will play a pivotal role in maintaining our company’s financial health. You will be entrusted with a variety of responsibilities that are crucial to providing outstanding customer service and executing administrative functions with excellence.

Responsibilities:

• Engage with customers through email and ticketing portal to deliver exceptional service by addressing inquiries and offering solutions related to their accounts.
• Respond to general inquiries and requests for information.
• Generate and distribute key billing documents such as balance and release letters, transaction histories, payment schedules, and contracts.
• Record and organize customer interactions, financial transactions, feedback, and complaints for systematic tracking and resolution.
• Ensure compliance with company protocols through meticulous file reviews and follow-ups.
• Accurately process payments and verify account details to confirm proper setup and documentation.
• Provide administrative support to team members as needed.

Requirements:

• Experience in customer service, administrative, or support roles is a plus.
• Familiarity with Asset and Edge systems is highly desirable.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential.
• Highly organized with an ability to multitask and meet tight deadlines.
• Exceptional attention to detail and accuracy.
• Capable of completing assigned tasks using a ticketing system.
• Able to meet daily service levels by achieving assigned quotas.
• Basic math skills with a keen eye for detail and accuracy.
• Ability to work on multiple projects simultaneously.
• Ability to handle confidential and sensitive information.
• Must be available to work full-time at our Pickering, ON office.

Schedule: Monday to Friday 8:30 AM – 4:30 PM with one 1:00 – 9:00 PM shift within the week; one Saturday a month from 9:00 AM – 4:00 PM.

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.