Customer Service Administrator

Beyond Bilingual Inc.; Vaughan; On-site; CAD 53,000; Full time

Job summary

A leading consumer products company is seeking a Bilingual Customer Service Administrator for a full-time maternity leave contract. The role focuses on coordinating sales support to enhance customer satisfaction and market share. Ideal candidates will have at least two years of related experience, strong communication skills, and proficiency in tools like SAP and Excel. The position offers flexibility in hours and a supportive working atmosphere with ample training opportunities.

Benefits

Excellent training

Family working atmosphere

Vacation pay included

Extremely stable company

Qualifications

• Minimum of two years' experience in sales coordination or customer service.
• Strong proficiency in Excel and PowerPoint required.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Coordinate sales support activities with the Sales team.
• Work to improve customer satisfaction and company market share.
• Assist in accelerating program launches.

Skills

Interpersonal skills

Written communication skills

Oral communication skills

Organizational skills

Time management

Tools

SAP

Excel

PowerPoint

Job description

Customer Service Administrator Full-Time – Maternity Leave Contract

Location: Onsite - Concord, ON

Hours: 8am to 4pm or 8:30 to 4:30pm or 9-5
(client has flexibility on hours)

Salary: Up to $53K

Company: Our client is a worldwide leader in consumer products. Due to this continued growth, they are looking to add a talented Bilingual Customer Service Administrator to their team of professionals.

Perks:

• Excellent training
• Family working atmosphere
• Vacation pay included
• Extremely stable company

Job Overview:

The primary responsibility of the Customer Service Administrator is to work with the Sales team to coordinate sales support activities aimed at increasing sales, meeting and exceeding customer requirements, and promoting the company’s market position. This includes coordinating sales support activities to accelerate program launches, enhance sales, improve customer satisfaction, and increase the company’s market share.

Qualifications:

• At least two (2) years of related experience in sales coordination, CSR, or administrative roles involving customer interaction and managing short deadlines.
• SAP knowledge is considered an asset.
• Strong interpersonal skills coupled with excellent written and oral communication skills.
• Proficiency in Excel and PowerPoint.
• Advanced organizational, accuracy, and administrative skills to maintain high data integrity.
• Ability to manage time and priorities effectively in a deadline-driven, fast-paced environment.