Customer Sales & Service Representative

hrsystem; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Job summary

hrsystem is seeking a Customer Sales & Service Representative in Edmonton, Alberta. The role supports Branch Managers and Sales Representatives to grow existing and prospective LGG Industrial customers, ensuring targets are met.

Responsibilities include processing inquiries, quotes, order activity, and maintaining customer relationships, while collaborating with AR and branch management. This full-time, non-exempt position emphasizes safety and accurate order processing.

Qualifications

• Minimum of 1 year Business to Business Customer Service Experience.
• High School Diploma or Equivalent.
• Must be 18 years of age or older.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email.
• Ability to perform basic math.
• Ability to work overtime, as required.
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Responsibilities

• Provide quotes in collaboration with Sales Representatives.
• Process incoming inquiries into the sales system.
• Quote customers using knowledge of product.
• Assist in achieving budgeted Branch sales goals.
• Assist AR personnel in creating new accounts and follow up on collections.
• Coordinate with Sales Representatives to update account activities.
• Monitor delivery date commitments and expedite when needed.
• Monitor customer inventory for order fulfillment.
• Build and maintain strong relationships with customers and internal teams.
• Provide technical/service support to account management and customers.

Skills

Customer service

Professional communication

Independent work

Fast-paced

Multitasking

Written communication

Basic math

MS Word

MS Excel

Internet

Customer portals

Email

Education

High School Diploma

1 year B2B Customer Service Experience

Tools

ERP system

Job description

Role Profile

Position: Customer Sales & Service Representative

Job Location: Edmonton, Alberta

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Partners with Sales Representatives to provide sales quotes
• Processes incoming inquiries into company sales system
• Quotes customers using working knowledge of product
• Successfully achieves budgeted Branch sales goals
• Assists A/R personnel in creating and establishing new accounts and follows up on collections
• Coordinates with Sales Representatives and Branch management to keep account activities updated
• Monitors delivery date commitments and expedites where appropriate
• Monitors customer specific inventory for sales order fulfillment
• Builds and maintains strong internal and external relationships
• Provides technical/service support to account management, branch management and internal and external customers
• Perform other duties as trained and qualified for

Skills and Abilities

• Possess excellent customer service skills
• Ability to interact with customers and team-members in a professional manner
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize responsibilities
• Must have excellent communication skills, both oral and written
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
• Must be able to perform calculations using whole numbers, fractions, and decimals.
• Moderate computer skills including MS Word, Excel, internet, customer portals and email
• Must be able to successfully utilize the company software

Minimum Qualifications

• Minimum of 1 year Business to Business Customer Service Experience
• High School Diploma or Equivalent
• Must be 18 years of age or older
• Moderate computer skills including MS Word, Excel, internet, customer portals and email
• Ability to perform basic math
• Ability to work overtime, as required
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Preferred Qualifications

• 1-3 years of customer service experience in industrial distribution
• Previous experience utilizing an ERP system
• Product knowledge in hose, gasket and conveyor systems a plus

Physical Requirements and Work Environment

This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.

• Ability to work in a stationary position for extended periods of time.
• Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
• Ability to comprehend and follow instructions and safety procedures.
• Ability to read, write and communicate in English
• Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
• Ability to respond to safety signals, alarms, and verbal instructions.
• Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.
• Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.

Equal Opportunity Employer

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status.

Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.