Customer Sales & Service Representative - Industrial

LGG Industrial; Saskatoon; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

LGG Industrial in Saskatoon, Saskatchewan is seeking a Customer Sales & Service Representative to support Branch Managers and Sales Representatives in developing existing and prospective customers to meet growth targets.

The role requires strong customer service and communication skills, experience with ERP systems, and the ability to work independently in a fast-paced environment. Office-based with potential for warehouse coordination and on-site duties.

Qualifications

• Minimum 1 year B2B customer service experience.
• High School Diploma or Equivalent.
• Must be 18 years of age or older.
• Ability to work nights and weekends, as required; overtime as needed.

Responsibilities

• Support Branch Managers and Sales Representatives to develop existing and prospective LGG Industrial customers and meet growth targets.
• Process incoming inquiries into the sales system and provide quotes.
• Monitor delivery date commitments and expedite where appropriate.
• Build and maintain strong internal and external relationships; provide technical/service support to account management and customers.
• Assist A/R with new accounts and collections follow-up; coordinate with Sales Representatives on account activity.

Skills

Customer service

Communication skills

Independent work

Multitasking

Teamwork

Education

High school diploma

Tools

ERP system

MS Word

MS Excel

Job description

Position: Customer Sales & Service Representative

Location: Saskatoon, Saskatchewan

Reports to: Team Leader

Status: Non-Exempt

Summary of the Role

The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

Must maintain 100% commitment to safety policies and procedures Partners with Sales Representatives to provide sales quotes Processes incoming inquiries into company sales system Quotes customers using working knowledge of product Successfully achieves budgeted Branch sales goals Assists A/R personnel in creating and establishing new accounts and follows up on collections Coordinates with Sales Representatives and Branch management to keep account activities updated Monitors delivery date commitments and expedites where appropriate Monitors customer specific inventory for sales order fulfillment Builds and maintains strong internal and external relationships Provides technical/service support to account management, branch management and internal and external customers Perform other duties as trained and qualified for

Skills and Abilities

Possess excellent customer service skills Ability to interact with customers and team-members in a professional manner Ability to work independently Ability to work in a fast-paced environment Ability to multitask and prioritize responsibilities Must have excellent communication skills, both oral and written Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure Must be able to perform calculations using whole numbers, fractions, and decimals. Moderate computer skills including MS Word, Excel, internet, customer portals and email Must be able to successfully utilize the company software

Minimum Qualifications

Minimum of 1 year Business to Business Customer Service Experience High School Diploma or Equivalent Must be 18 years of age or older Moderate computer skills including MS Word, Excel, internet, customer portals and email Ability to perform basic math Reliable transportation is a must Ability to work nights and weekends, as required Ability to work overtime, as required Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Preferred Qualifications

1-3 years of customer service experience in industrial distribution Previous experience utilizing an ERP system Product knowledge in hose, gasket and conveyor systems a plus

Physical Requirements and Work Environment

This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to work in a stationary position for extended periods of time. Frequent operation of a computer, keyboard, mouse, and other standard office equipment. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to respond to safety signals, alarms, and verbal instructions. Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Because we need you just as much as you need us. Together we are unbeatable! Opportunities for growth! LGG Industrial is growing and has room for enthusiastic, motivated employees to grow with it. LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level. Dynamic! LGG Industrial is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation. Challenges and innovation! Working at LGG Industrial means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual. Being part of a strong team! LGG Industrial is constantly working on a corporate culture where people take center stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an LGG Industrial employee, you form part of a winning team; a team that helps keep LGG Industrial the undisputed market leader in its field. Work placement, traineeship opportunities for students! We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at LGG Industrial offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organization with a friendly and open work climate need look no further than LGG Industrial.