Customer Service Representative

W. W. Grainger; Edmonton; Hybrid; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision and Rx

PTO and holidays

Life insurance

Employee Assistance Program

RRSP & Defined Contribution Pension

Professional Membership Fee Assistance

Employee discounts

Job summary

Grainger in Edmonton, AB is actively seeking a Customer Service Representative to provide exceptional service by phone and email in an inbound call center. You will report to a Customer Service Center Supervisor and work at 11708 167 Street NW, Edmonton, Alberta.

You will work an 8-hour shift from 6:00 AM to 6:00 PM MST, Monday through Friday, with potential remote Fridays after training and a future hybrid set-up.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills in English.
• 1+ years in a customer service role, preferably in a contact center.
• Proficient typing and data entry.
• Advanced system knowledge; capable navigating SAP, Oracle, Salesforce, SharePoint.

Responsibilities

• Deliver a positive customer experience by phone and email in an inbound call center.
• Listen to customer needs and interpret requirements to provide solutions.
• Combine service, sales, and system skills with product knowledge to offer solutions.
• Promote Grainger benefits and provide product alternatives and services.
• Identify leads to improve sales growth and resolve inquiries.

Skills

Excellent communication

English proficiency

Typing speed

Customer service

Problem solving

Education

High school diploma

Tools

SAP

Oracle

Salesforce.com

SharePoint

MS Office

Job description

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As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

This position is hourly, and the starting pay rate is $22.50/hour, and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potentialtotal compensationfor this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary:

Great fit for retail pros who want steady hours, zero weekends, and a supportive, customer‑focused environment.

As a Customer Service Representative, you’ll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center Supervisor. Our team members are expected to be active participants in a workplace that promotes accountability, coaching, and teamwork to achieve the goals of our business, team members, and customers with high efficiency. Join us at 11708 167 Street NW, Edmonton, Alberta, T5M 3Y2

You will be scheduled to work an 8-hour shift between 6:00 AM and 6:00 PM MST, Monday to Friday. Applicants must be available to work any assigned shift within these operating hours. While shift preferences may be considered in the future through the shift bidding process, flexibility in scheduling is not available at hire. There are no evening or weekend shifts. Following the 8-week training period, employees become eligible to work remotely on Fridays. After six months of tenure, a second remote workday is added, resulting in a hybrid schedule of three days onsite and two days remote. The position begins on October 5, 2026.

To learn more about what it’s like working as a Customer Service Representative at Grainger, please watch the following video .

Job Responsibilities (You Will):

Deliver a positive customer experience through order entry, order follow-up, shipment tracking, updating orders, account corrections, credits, returns, and more

Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions

Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions

Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services

Identify leads for further selling opportunities to improve sales growth

Analyze information to resolve inquiries and complex problems

Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)

Communicate with customers and business partners to inform them of the status of their request through to completion

Education/Experience (You Have):

High school diploma or equivalent

Excellent communication skills in English

1+ years of demonstrated success in a customer service role with a preference within a contact center environment

Proficient and accurate typing, data entry

Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.).

Bilingual (ENG/FR) an asset (not required)

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.