Customer Sales Representative

Arconic; Lethbridge; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Temporary Customer Sales Representative to enhance customer service and support operations in Lethbridge. This role involves engaging with customers, processing orders, and resolving issues to ensure satisfaction. Ideal candidates will possess strong interpersonal skills and a customer-oriented mindset. With a focus on collaboration and integrity, this position offers a chance to thrive in a supportive environment while contributing to the success of the team. If you are motivated and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Strong professional image and ethical standards.
• Ability to develop and maintain positive relationships.
• Self-motivated and service-oriented.

Responsibilities

• Answer customer inquiries via phone, email, and fax.
• Process orders and investigate customer issues.
• Provide product information and consolidate shipments.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Technical Background

Education

College Degree

Architectural Engineering Technology Diploma

Tools

Excel

Word

Outlook

JD Edwards Software

Job description

Job Description

Arconic is currently in search of a Temporary (Maternity Leave) Customer Sales Representative to join our team based in Lethbridge. This position will end on or before December 6, 2026.

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Job Summary:

Reporting directly to the Customer Service Supervisor, the Customer Sales Coordinator I plays an integral role in delivering superior and outstanding customer service to Kawneer’s customers.

Responsibilities

In this role, you will:

• Answer customer phone calls/emails/fax requests.
• Process customer orders and change requests.
• Investigate customer problems (e.g. damaged material, missing material, over-invoiced, etc.)
• Provide Lead-time information and order status to customers.
• Consolidate customer shipments upon request.
• Monitor orders transferred to other facilities, on-hold orders, and TENT orders (booking orders).
• Process credit orders/feedbacks and file RELEASED orders.
• Inform customers of back-orders/late shipments.
• Attend morning Level 1 CSC Meeting and provide relevant Customer Service data.
• Provide product information (pricebook info, installation instructions, etc.) and paint samples/matches to customers.
• File core customer service documents such as purchase orders, emails, etc.
• Understand market needs (customer needs, competitive information).
• Act as a liaison between the Customer and Kawneer.
• Interact with customers, sales representatives, order processing team members, and manufacturing personnel.
• Other duties as needed.
  
  

Qualifications

You have: (required)

• A strong professional image, ethical standards, integrity, objectivity, confidence, and dedication to internal and external customers.
• Strong interpersonal and leadership skills.
• Develops and maintains positive working relationships.
• Self-motivated, people-oriented, service-oriented, and possesses the ability to work with customers to formulate successful job pursuits.
  
  

Preferred Qualifications

College degree or Architectural Engineering Technology diploma preferred.

• Construction industry background or aluminum product knowledge and working knowledge of architectural plans and specifications.
• Prior experience in construction field project management and technical engineering preferred.
• Strong computer skills (Excel, Word, and Outlook plus JD Edwards software preferred).
• Action oriented with a proactive approach to problem solving.
• Strong math and technical background.
  
  

Work Environment/Conditions: Standard office environment with regular business hours from Monday to Friday. Occasional overtime may be required (Non-Exempt).