Customer Sales and Service Representative 3 - Building Materials/Grain Handling

UFA; Grande Prairie; On-site; CAD 52,000 - 76,000; Full time

Job summary

UFA is seeking a Customer Sales and Service Representative 3 - Building Materials/Grain Handling in Alberta. You will serve customers, drive sales, and maintain material packages while following UFA policies.

You will work from a UFA store/yarn location and may take on MOD duties, while supporting inventory, deliveries, and customer relationships. WHMIS and safety requirements apply; lifting up to 25 kg is expected.

Qualifications

• Grade 12 Diploma with 5+ years in a customer-focused environment, preferably in Lumber and Building Materials.
• Building Material Estimating Certification is an asset.
• Ability to read and estimate from blueprints is an asset.
• Lumber and Building Material retail background with expert knowledge of building materials.
• Strong salesmanship with a customer-focused background.
• Forklift experience is an asset; may need operator training for yard work.
• Proven leadership with peer-to-peer coaching and mentoring abilities.
• Self-motivated with a continuous learning approach about UFA’s business.
• Strong interpersonal and relationship-building skills.
• Capable of lifting up to 25 kg.
• Proficient computer skills; MS Office and related software.
• Cash handling experience is required.
• Must stay current with required certifications including WHMIS.

Responsibilities

• Maximize sales and customer support through exceptional service, in person or by phone.
• Manage CRM with regular UFA customers and ensure accurate sales receipts and billings.
• Serve as subject matter expert for Lumber and Building Materials and guide colleagues.
• Possibly act as MOD and perform opening/closing of the store when needed.
• Support store/site operations and assist with shipping/receiving and inventory checks.
• Maintain clean, organized store and yard areas, with safety standards in place.
• Help achieve annual sales targets and develop relationships with customers.

Skills

Strong salesmanship

Excellent customer service

Strong interpersonal skills

Cash handling experience

Strong communication skills

Organizational skills

Ability to lift 25 kg

CRM experience

Microsoft Office

Education

Grade 12 Diploma

Building Material Estimating Certification

Blueprint reading/estimating

Tools

CRM software

Forklift operation

Lumber yard equipment

Job description

Department: Operations - Alberta

Employment Type: Full-Time

Requisition ID: 1942

Date Posted: September 11, 2026

Closing Date: September 25, 2026 or until filled

Position Summary

Reporting to the Store Manager / Assistant Store Manager, the Customer Sales and Service Representative 3 - Building Materials/Grain Handling is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The CSSR 3- Building Materials is responsible for selling building materials within a geographical area with the goal of achieving financial targets. While this position reports to the Store Manager, they will be required to work within oversight of the Retail Pro Contractor Lead to support sales initiatives and meet targets. This position is based in a UFA store / yard location for majority of shifts. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Key Responsibilities

• Maximize sales and customer support through best-in-class customer service. Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments.
• Act as Subject Matter Expert of Lumber and Building Materials by providing guidance and assistance to other employees on product knowledge, customer service best practices and UFA policies and procedures. Assists junior Customer Sales and Service Representatives with minor customer service issues.
• When necessary, Key holder responsibilities, oversight of opening and closing functions of the farm store.
• Responsible for supporting Store management with all functions related to store/site operations. May be required to act as Manager on Duty (MOD) as delegated by the Store Manager during their absence.
• Assist with the accurate and timely shipping and receiving of products.
• Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.
• Ensure store, yard, lumber, building materials within interior and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards. In Agribusiness, responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard. May work in either store or yard depending upon business needs during the scheduled shift.
• Achieve Sales Targets as defined in the annual performance objectives by selling building materials to customers.
• Develop and maintain sales relationships with all customers frequently purchasing building materials and/or material packages.
• Other responsibilities will include administrative duties such as, ensuring customer material packages are complete as ordered, segregated, scheduling deliveries, monitoring paperwork for correctness, maintaining files, coding invoices, and creating tracking spreadsheets; Assist with special projects, such as other support for other Farm Stores/sites, Farm Shows, Trade Fairs, etc.

Qualifications

• Grade 12 Diploma with 5+ years of related experience in a customer focused environment with focus on Lumber and Building Material sales.
• Building Material Estimating Certification is an asset
• Ability to read and estimate from blueprints is an asset.
• Lumber and Building Material retail background, interest, and aptitude are required along with expert level knowledge of building materials.
• Strong salesmanship skills with an extensive customer focused background required.
• Lumber yard and forklift experience is an asset. May be required to obtain forklift operator training to work in yard environment.
• Proven leadership with peer-to-peer coaching and mentoring abilities.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship building skills.
• Capable of taking on occasional responsibilities beyond the current scope of the position.
• Capable of physical labour; capable of lifting up to 25 kg.
• Strong computer skills with the ability to learn new systems quickly. Experience with Microsoft office and/or other organizational software systems is desired.
• Strong communication and organizational skills.
• Cash handling experience is required.
• Must remain current with any and all required certifications, including WHMIS.
• This is a safety sensitive position as will be on site at UFA facilities and maybe using UFA material handling equipment. The successful applicant will be required to pass (negative result) a drug and alcohol screening test as a condition of employment.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact [e-mail].

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We thank all applicants for their interest. Only those selected for an interview will be contacted.