Customer Sales and Service Representative

United Farmers of Alberta Co-operative Limited; Lethbridge; On-site; CAD 32,000 - 42,000; Full time

Job summary

The United Farmers of Alberta Co-operative Limited (UFA) in Lethbridge, AB, is seeking a Customer Sales and Service Representative to assist customers in choosing goods, services, and fuel, and to provide service in line with UFA policies.

You will handle sales inquiries, process orders, help with shipping and receiving, and maintain inventory and store standards while supporting eCommerce requests and ensuring safety compliance.

Qualifications

• Working towards or completed a Grade 12 diploma with 0 - 2 years of related experience.
• Cash handling, computer proficiency and previous customer service experience an asset.
• Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Entry level of product knowledge.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience an asset.
• Self-motivated with a continuous learning approach about the business of UFA.

Responsibilities

• Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion.
• Assist with the accurate and timely shipping and receiving of products as assigned.
• Perform maintenance on inventory or cycle counts, as directed.
• Ensure store, yard, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
• Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained, including reviewing, picking, packing, labeling and confirming orders.
• Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained.

Skills

Customer service

Cash handling

Computer proficiency

Agriculture background

Forklift experience

Education

Grade 12 diploma

Tools

eCommerce platforms

Job description

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Customer Sales and Service Representative

Location: Lethbridge, AB, CA, T1H 6M1

Job Summary:

Reporting to theSr.Store Manager,theCustomer Sales and Service Representative 1 (CSSR 1)is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Responsibilities:

• Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion.
• Assist with the accurate and timely shipping and receiving of products as assigned.
• Perform maintenance on inventory or cycle counts, as directed.
• Ensure store, yard, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
• Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA’s safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.
• Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard.

Qualifications:

• Working towards or completed a Grade 12 diploma with 0 - 2 years of related experience.
• Cash handling, computer proficiency and previous customer service experience an asset.
• Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Entry level of product knowledge.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience an asset.
• Self-motivated with a continuous learning approach about the business of UFA.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact [e-mail] .Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.