Customer Rep-Station-3

FedEx Group; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual for a customer interface role. This position involves providing accurate information and assistance to customers, performing essential administrative tasks, and promoting sales. Ideal candidates will possess strong interpersonal and communication skills, along with the ability to thrive in a fast-paced environment. The role offers a competitive pay rate and a chance to contribute to a diverse and inclusive workplace. If you are passionate about customer service and ready to take on new challenges, this opportunity is for you!

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and FedEx products is preferred.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties necessary for efficient operations.

Skills

Interpersonal Skills

Verbal Communication

Analytical Skills

Problem-Solving

Negotiation Skills

Ability to Handle Stress

PC Windows Proficiency

Education

High School Diploma

College Diploma

Job description

Job Position Overview

This is an interview position focused on providing accurate information and assistance to customers through direct customer interface. The role includes performing administrative duties necessary for efficient operations, promoting sales, and generating potential incremental revenue wherever possible.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and FedEx Express and Ground products and services is preferred.
• Ability to successfully complete all basic and recurrency training.
• Physical ability to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• Capability to complete mandatory testing and training thresholds.
• Proficiency in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving skills.
• Good negotiation skills.
• Ability to handle stress and work effectively in a highly pressured, monitored, and changing environment.

Preferred Qualifications and Additional Details

Pay rate: $21.58/hour. Schedule: Tuesday to Saturday, 3 PM to 7 PM. Posted date: 04/29/2025. Application deadline: 05/07/2025.

Disclaimer

This job description is general and not an exhaustive list of duties, responsibilities, and qualifications. Candidates must perform all other duties as assigned, complete mandatory training, and operate in a PC Windows environment. For residents of Quebec, bilingualism in French and English is required. Candidates requiring driving duties must possess a valid driver’s license and a clean driving record in the past 24 months. Selection will consider the driver’s abstract, interview performance, and driver assessments.

Employment Equity Statement

FedEx values diversity and is committed to creating an inclusive workplace. We encourage applications from women, persons with disabilities, Indigenous persons, and members of culturally diverse and 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.