Customer Rep-Station

FedEx Group; Lethbridge; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the logistics sector, FedEx Group, is seeking candidates for an interview position requiring accurate customer assistance and administrative responsibilities. This role demands strong communication and analytical skills, with knowledge of Canadian Customs regulations preferred. Candidates must be able to lift and maneuver packages efficiently and operate in a PC environment. FedEx encourages applications from diverse communities, and accommodations are available during the recruitment process.

Benefits

Diversity and inclusion initiatives

Accommodations available during recruitment process

Qualifications

• Knowledge of Canadian Customs regulations preferred.
• Must operate in a PC Windows environment.
• Bilingual ability in French and English is required for Quebec residents.

Responsibilities

• Provide accurate information and assistance in customer interface.
• Perform administrative duties for efficient operations.
• Promote sales and generate potential revenue.

Skills

Communication skills

Analytical skills

Problem solving

Negotiation skills

Ability to handle stress

Education

High school diploma

College diploma (preferred)

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generates potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on mandatory testing and training
• Must operate in a PC Windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem-solving skills
• Good negotiation skills
• Ability to handle stress and work in a highly pressured, monitored, and changing environment

Preferred Qualifications:

Details on pay transparency, pay, and additional information are provided. Note: Reposted on 6/10/25.

DISCLAIMER

This job description is general and not exhaustive. Employees are expected to perform all duties assigned, complete mandatory training, operate in a PC Windows environment, and maintain certifications. Bilingual ability in French and English is required for Quebec residents. Candidates with driving responsibilities must have a valid driver’s license and a clean driving record. Selection will consider driving record, interview performance, and assessment results.

Employment Equity Statement

FedEx is committed to diversity and inclusion, encouraging applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process.