Customer Rep-Station

FedEx Group; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Associate to join their team. In this role, you will provide exceptional service to customers, assist with inquiries, and perform essential administrative tasks. The ideal candidate will possess strong communication and problem-solving skills, thrive in a fast-paced environment, and be able to lift and manage packages. This position offers a competitive hourly wage and the opportunity to work with a diverse and inclusive team. If you are passionate about customer service and eager to contribute to a leading organization, this role is perfect for you.

Qualifications

• High school diploma required; college diploma preferred.
• Knowledge of Canadian Customs regulations is an asset.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.
• Promote sales and generate potential revenue.

Skills

Interpersonal Skills

Verbal Communication

Analytical Skills

Problem-Solving

Negotiation Skills

PC Windows Proficiency

Ability to Lift 70 lbs

Education

High School Diploma

College Diploma

Job description

Job Position: Customer Service Associate

This is an interview position.

Responsibilities:

• Provide accurate information and assistance to customers requiring direct customer interface.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and generate potential incremental revenue wherever possible.

Required Knowledge, Skills, and Abilities:

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Physical ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Proficiency in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical, problem-solving, and negotiation skills.
• Ability to handle stress and work effectively in a highly pressured, monitored, and changing environment.

Preferred Qualifications:

Pay transparency and details: $21.58/hour. Schedule: Monday to Friday (Monday 05:30-12:00, Tuesday-Friday 06:00-12:30). Posted: 05/08/2025. Down: 05/16/2025.

Additional Information:

This role requires performing all other duties as assigned, maintaining compliance with training and accreditation requirements, and working varying shifts based on business needs. Quebec residents must be bilingual (French and English). Candidates with driving responsibilities must possess a valid driver's license and a clean driving record.

Employment Equity:

FedEx is committed to diversity and inclusion. We welcome applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.