Customer Records Processors

WCB Alberta; Edmonton; Ibrido; CAD 42.000 - 51.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work opportunities

Descrizione del lavoro

WCB Alberta is hiring a Customer Records Processor in Edmonton, Alberta. This temporary, full-time position supports processing of documents for claims and employer accounts, with careful data entry in our computer systems.

You will review emails, input data, prepare batches by date and form type, and archive records. A high school diploma and reliable data-entry skills are required; records management coursework is an asset.

Competenze

• A high school diploma and experience related to data verification and processing (data entry).
• Strong customer service orientation and ability to work in a fast-paced environment.
• Excellent accuracy and attention to detail with data and records.

Mansioni

• Review and process documents and emails to claims and/or employer account files.
• Input information into WCB computer systems.
• Prepare and process batches by date, time, and priority of form type.
• Catalogue batches for archiving and retrieval.

Conoscenze

Data entry

Customer service

Attention to detail

Time management

Teamwork

Reliability

Typing speed 30 WPM

Formazione

High School Diploma

Records management courses

Descrizione del lavoro

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB AlbertaJob Title:Customer Records ProcessorsJob Type:Temporary Long Term (Fixed Term) / Full timeJob Location:Edmonton, AlbertaCustomer Records ProcessorsClient Service SupportEdmonton, AlbertaTemporary, Long-Term, Full-Time (6 months)People are at the heart of everything we do.If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.Do you……have exceptional computer and data entry skills?…inspire to provide excellent customer service?…enjoy working in a busy, fast paced environment?…demonstrate effective team skills while working collaboratively with others?If yes, the Customer Records Processor within the WCB Alberta is for you!Your Customer Records Processor responsibilities:Review and process documents and emails to claims and/or employer account filesInput information into WCB computer systemsPrepare and process batches by date, time, and priority of form typeCatalogue batches for archiving and retrievalYour experience and skills:A high school diploma and experience related to data verification and processing (data entry)Records management courses are considered an assetBasic knowledge of medical anatomy and terminology is an assetPrevious office experience, data entry, and information management is an assetComputer skills are essential with accurate alphanumeric keyboardingReliability, time management, attention to detail, customer service and teamwork are integral to this positionWhat we offer: We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and home) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook, available on our website.Salary: $46,737.67 per annumThis position is temporary for a period of up to six months with the possibility of extension or permanency. Candidate prequalification testing is required for all shortlisted candidates. Candidates will be tested for speed and accuracy, requiring a minimum performance of 30WPM and between 3500 – 4200 KSPH. Successful candidates for this position will be required to undergo a security clearance as a mandatory condition of employment.Successful candidate(s) must reside in Alberta and be able to work in person as required by their position. This position is eligible for future hybrid and successful candidates will be expected to work in-office as scheduled (subject to change).We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.Interested candidate please apply online by submitting a cover letter and resume to Careers - WCB Alberta.Posting Date: November 2, 2026Closing Date: November 11, 2026We thank all applicants for their interest; however, only candidates selected for a pre-interview video and an interview will be contacted.