Customer Records Processors

Workers' Compensation Board - Alberta; Edmonton; Hybrid; CAD 42,000 - 51,000; Full time

Benefits offered by this job

Hybrid work opportunities

Comprehensive benefits package

Job summary

Customer Records Processors are needed in Edmonton, Alberta to support the Workers' Compensation Board - Alberta's client-service mission. This temporary long-term, full-time role focuses on reviewing documents, entering data into claims and employer files, and ensuring accurate record handling both in office and remotely.

The position requires a high school diploma, data-entry experience, accurate keyboarding, and strong teamwork.

Qualifications

• A high school diploma and experience related to data verification and processing (data entry)
• Records management courses are considered an asset
• Basic knowledge of medical anatomy and terminology is an asset
• Previous office experience, data entry, and information management is an asset
• Computer skills are essential with accurate alphanumeric keyboarding
• Reliability, time management, attention to detail, customer service and teamwork are integral to this position

Responsibilities

• Review and process documents and emails to claims and/or employer account files
• Input information into WCB computer systems
• Prepare and process batches by date, time, and priority of form type
• Catalogue batches for archiving and retrieval

Skills

Data entry

Attention to detail

Alphanumeric keyboarding

Customer service

Teamwork

Reliability

Education

High school diploma

Records management courses (asset)

Medical terminology knowledge (asset)

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve.

Job Details

• Job Title: Customer Records Processors
• Job Type: Temporary Long Term (Fixed Term) / Full time
• Job Location: Edmonton, Alberta

Customer Records Processors Client Service Support Edmonton, Alberta Temporary, Long-Term, Full-Time (6 months)

People are at the heart of everything we do. If you value service, care, excellence, trust and fairness, you’ll fit right in. You’ll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

Do you… …have exceptional computer and data entry skills? …inspire to provide excellent customer service? …enjoy working in a busy, fast paced environment? …demonstrate effective team skills while working collaboratively with others? If yes, the Customer Records Processor within the WCB Alberta is for you!

Responsibilities

• Review and process documents and emails to claims and/or employer account files
• Input information into WCB computer systems
• Prepare and process batches by date, time, and priority of form type
• Catalogue batches for archiving and retrieval

Qualifications

• A high school diploma and experience related to data verification and processing (data entry)
• Records management courses are considered an asset
• Basic knowledge of medical anatomy and terminology is an asset
• Previous office experience, data entry, and information management is an asset
• Computer skills are essential with accurate alphanumeric keyboarding
• Reliability, time management, attention to detail, customer service and teamwork are integral to this position

Benefits

• We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and home) that foster a healthy work-life balance.

Salary: $46,737.67 per annum

This position is temporary for a period of up to six months with the possibility of extension or permanency.

Candidate prequalification testing is required for all shortlisted candidates. Candidates will be tested for speed and accuracy, requiring a minimum performance of 30WPM and between 3500 – 4200 KSPH. Successful candidates for this position will be required to undergo a security clearance as a mandatory condition of employment.

Successful candidate(s) must reside in Alberta and be able to work in person as required by their position. This position is eligible for future hybrid and successful candidates will be expected to work in-office as scheduled (subject to change).

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.

Equal opportunity is provided in employment, promotions, and wages.

Posting Date: November 2, 2026

Closing Date: November 11, 2026

We thank all applicants for their interest; however, only candidates selected for a pre-interview video and an interview will be contacted.

At WCB-Alberta, people are at the heart of everything we do. As one of Alberta’s Top Employers, we’re committed to providing an inclusive, equitable workplace where all qualified persons can thrive. We’re a not-for-profit organization that serves as a neutral administrator of the workers' compensation system for the province.

Every day, we work hard to make a difference in the lives of our customers—the nearly two million workers we cover and the nearly 200,000 employers whose contributions fund worker benefits, return-to-work programs and health care services to help those who have been hurt on the job.

WCB-Alberta is recognized as one of Alberta's Top 85 Employers for 2026!