Customer Quality Specialist

CHRYSOS S.p.A.; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Flexibility and wellbeing initiatives

Work with groundbreaking equipment

Collaboration with industry experts

Career prospects and advancement

Job summary

Chrysos is seeking a Customer Quality Specialist to maintain and grow in-region client relationships, ensuring exceptional service across North America and internationally. Reporting to the Customer Quality Manager, you will onboarding new PhotonAssay units and provide ongoing support.

You will coordinate onboarding, assess client needs, train customers on PhotonAssay technology, and collaborate with internal teams to resolve issues while developing quality processes and reporting on account

Qualifications

• Experience in customer service, quality control or laboratory roles in minerals or other analytical laboratory environments.
• Excellent written and verbal communication skills, including preparation of technical documentation and manuals.
• Proven stakeholder relations management experience
• Excellent problem-solving, organizational, and analytical skills.
• Strong communication and interpersonal abilities.
• Able and willing to travel and work across North Americas & internationally.
• Relevant experience in an analytical laboratory management system and ISO/IEC 17025.

Responsibilities

• Coordinate client onboarding for PhotonAssay unit deployments.
• Proactively engage with customers to assess client needs and resource gaps.
• Liaise with internal teams to resolve customer inquiries in an efficient and timely manner.
• Schedule, plan and host customer meetings including agenda creation, action items, summary reports and follow-up.
• Provide training support to customers related to PhotonAssay unit operation and platforms to maximize the value of the service.
• Develop and implement customer quality processes to ensure a successful client experience.
• Prepare documentation, technical reports, publications, and presentations as required.
• Manage relationships resulting in delighted customers.
• Share customer feedback with internal teams for product and process improvement.
• Provide regular updates to management on account status and growth opportunities.
• Contribute to a culture that values collaboration, technical excellence and on-going staff learning and development.
• Support the development of a strong OH&S culture.

Skills

Customer service

Quality control

Laboratory experience

Communication skills

Problem-solving

Organizational skills

Analytical skills

Travel readiness

Education

Engineering or science degree

Job description

The Chrysos commitment and mission:

Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.

Just like atoms and machines, we believe that everyone is different and how individuals come together is what makes us successful. Headquartered in Adelaide and with team members based in Australia, New Zealand, Europe, Africa, Canada, Chile, Suriname and North America Chrysos Corporation’s diverse team of scientists, engineers and industry specialists are coming together to build technologies to provide rapid, accurate and safe ore analysis for the global mining industry.

The company’s flagship technology, PhotonAssay™, steps around centuries-old chemistry-based assay methods to deliver true ‘atom-counting’ analysis for the measurement of gold and other high-value metals. With successful global installations, Chrysos is taking PhotonAssay™ to customers around the world – Chrysos could take you to places that you might not have even imagined yet. There’s opportunity around every corner and the support to help you achieve your goals.

About the role:

Reporting to the Customer Quality Manager, the Customer Quality Specialist is responsible for maintaining and growing relationships with customers, ensuring satisfaction and providing an exceptional customer experience. The Customer Quality Specialist will work with internal teams to deliver top notch service by managing in-region client accounts in a timely and professional manner.

The role includes the following broad areas of responsibility:

• Customer onboarding following new PhotonAssay™ unit deployment and ongoing support
• Act as the primary point of contact by managing communication and problem solving to ensure excellent service and satisfactory resolution of issues or concerns
• Ownership of the in-region customer meetings
• Contribute to the development and implementation of new processes and procedures within the customer quality group.

What you will do:

• Participate in new unit deployments by coordinating the client onboarding process for a seamless customer experience
• Proactively engage with customers to assess client needs and resource gaps
• Liaise with internal teams to resolve customer inquiries in an efficient and timely manner
• Schedule, plan and host customer meetings including agenda creation, action items, summary reports and follow-up
• Provide training support to customers related to PhotonAssay™ unit operation and platforms to maximize the value of the service
• Develop and implement customer quality processes to ensure a successful client experience
• Prepare documentation, technical reports, publications, and presentations as required
• Manage relationships resulting in delighted customers
• Share customer feedback with internal teams for product and process improvement
• Provide regular updates to management on account status and growth opportunities
• Contribute to a culture that values collaboration, technical excellence and on-going staff learning and development.
• Support the development of a strong OH&S culture.

Who you are:

• A tertiary qualification in an engineering or science, or equivalent experience.
• Experience in customer service, quality control or laboratory roles in minerals or other analytical laboratory environments.
• Excellent written and verbal communication skills, including preparation of technical documentation and manuals.
• Proven stakeholder relations management experience
• Excellent problem-solving, organizational, and analytical skills.
• Strong communication and interpersonal abilities.
• Able and willing to travel and work across North Americas & internationally.
• Relevant experience in an analytical laboratory management system and ISO/IEC 17025.

Who we are (Our values):

• Safety is a Non-Negotiable - Safety isn’t just a value — it’s our way of life. It’s about creating a culture where physical and psychological safety are top priorities. We speak up, challenge assumptions, and hold ourselves accountable to protect one another.
• One United Team– We thrive on trust, respect, and empathy. By embracing each other’s unique contributions and supporting one another, we build collective strength to solve problems, celebrate wins, and grow together.
• Delighted Customers– Our customers, both internal and external, are at the heart of everything we do. By listening, understanding, and acting with care, we consistently go above and beyond to deliver exceptional experiences.
• Always Improving– We are curious, courageous, and committed to progress. Every challenge is an opportunity to grow, and every step forward builds toward something extraordinary. Making or doing things better isn’t just a goal — it’s our mindset.

Why Join Us: Your Rewarding Career Awaits

At Chrysos, we value our team members and offer a supportive and dynamic work environment. Here's what we have in store for you:

• Flexibility and wellbeing initiatives to help you maintain a healthy work-life balance.
• Opportunities to work with groundbreaking equipment that's transforming the mining industry and reducing its environmental impact.
• Collaboration with industry experts and the chance to grow and develop professionally.
• Exciting career prospects and room for advancement.