Customer Quality Manager

Chrysos Corporation; Vancouver; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Flexibility and wellbeing initiatives

Opportunities to work with groundbreaking equipment

Career advancement opportunities

Job summary

A leading mining technology firm is seeking a Customer Quality Manager in Vancouver to ensure high-quality results from technology solutions. Responsibilities include managing customer relationships and optimizing QAQC protocols. Candidates should have a background in engineering or science, and experience in quality management. This opportunity offers a supportive environment with prospects for professional growth.

Qualifications

• Experience in a laboratory or quality management role is required.
• Strong knowledge of international compliance and standardisation is essential.
• Experience in quality control management roles in analytical environments.

Responsibilities

• Ensure short and long term QAQC meets laboratory and mining customer requirements.
• Manage customer relationships regarding data quality and QAQC procedures.
• Contribute to developing new quality processes that improve data quality.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Organizational skills

Analytical skills

Interpersonal skills

Education

Tertiary qualifications in engineering or science

Job description

Join to apply for the Customer Quality Manager role at Chrysos Corporation.

Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective.

Just like atoms and machines, we believe that everyone is different and how individuals come together is what makes us successful. Headquartered in Adelaide and with team members based in Australia, Europe, Africa and North America, Chrysos Corporation’s diverse team of scientists, engineers and industry specialists are coming together to build technologies to provide rapid, accurate and safe ore analysis for the global mining industry.

The company’s flagship technology, PhotonAssay, steps around centuries-old chemistry-based assay methods to deliver true ‘atom-counting’ analysis for the measurement of gold and other high-value metals. With successful global installations, Chrysos is taking PhotonAssay to customers around the world – Chrysos could take you to places that you might not have even imagined yet. There’s opportunity around every corner and the support to help you achieve your goals.

About The Role

Reporting to the Product Performance Manager, the Customer Quality Manager is responsible for ensuring that clients are delighted with the delivery of high-quality, accurate and timely results from all PhotonAssay units.

This Role Includes Three Broad Areas of Responsibility

• Ensure that short and long term QAQC meets laboratory and end-user (mining) customer requirements. This is essential for establishing and maintaining foundational confidence in PhotonAssay.
• Effective communication and relationship management with new and existing in-region Chrysos customers about all aspects of instrument performance and data quality.
• Contribute to the development and implementation of new quality processes and procedures that improve PhotonAssay data quality globally.

What You Will Do

• Manage relationships with direct customers regarding data quality, QAQC procedures, instrument calibration and performance.
• Manage liaisons between customers and the Product Performance team.
• Mange optimisations for on-site calibrations for new and existing services, working closely with the Applications team.
• Prepare documentation, technical reports, publications and presentations as required.
• Mentor the regional PhysOps team members and other junior staff in-region as required.
• Develop improved data quality control procedures.
• Work with Technical Services team to identify opportunities for growth in service offerings and sample volumes.
• Manage the long-term QAQC performance of PhotonAssay, comparing the performance of PhotonAssay versus traditional laboratory techniques.
• Manage provisions from pre-deployment meetings with customers through to handover.
• Contribute to a culture that values collaboration, technical excellence and on-going staff learning and development.
• Contribute as a data quality expert or technical support specialist if needed.
• Support the development of a strong OH&S culture

Who you are

• Tertiary qualifications in engineering or science or demonstrated equivalent experience.
• Relevant experience in a laboratory or quality management role.
• Experience and understanding of mining company requirements for QAQC, report protocols under NI43-101, JORC and others.
• Strong knowledge and understanding of international compliance and standardisation.
• Excellent written and verbal communication skills, including preparation of technical documentation and manuals.
• Excellent problem-solving, organisational, and analytical skills.
• Strong communication and interpersonal abilities.
• Able and willing to travel and work globally.
• Experience in quality control management roles in minerals or other analytical laboratory environments.
• Proficiency in development of reference materials and metrological traceability, including uncertainty of measurement.
• Attention to detail and highly organised.
• Strong interpersonal skills, including collaboration with clients and people from different technical disciplines.
• Ability to train and mentor other staff members.
• Willingness to take on a wide variety of tasks, including those both ‘above’ and ‘below’ the designated role.
• Inventive and creative approach to problem solving; comfortable with ambiguity and open-ended questions.

Who We Are (Our Values)

• Safety is a Non-Negotiable - Safety isn’t just a value — it’s our way of life. It’s about creating a culture where physical and psychological safety are top priorities. We speak up, challenge assumptions, and hold ourselves accountable to protect one another.
• One United Team – We thrive on trust, respect, and empathy. By embracing each other’s unique contributions and supporting one another, we build collective strength to solve problems, celebrate wins, and grow together.
• Delighted Customers – Our customers, both internal and external, are at the heart of everything we do. By listening, understanding, and acting with care, we consistently go above and beyond to deliver exceptional experiences.
• Always Improving – We are curious, courageous, and committed to progress. Every challenge is an opportunity to grow, and every step forward builds toward something extraordinary. Making or doing things better isn’t just a goal — it’s our mindset.

Why Join Us

Your Rewarding Career Awaits

At Chrysos, we value our team members and offer a supportive and dynamic work environment. Here’s what we have in store for you:

• Flexibility and wellbeing initiatives to help you maintain a healthy work-life balance.
• Opportunities to work with groundbreaking equipment that's transforming the mining industry and reducing its environmental impact.
• Collaboration with industry experts and the chance to grow and develop professionally.
• Exciting career prospects and room for advancement.

If this opportunity aligns with your career goals, we’d love to hear from you. Please apply through the link below and let’s explore the potential of working together.

Join Chrysos and be part of an innovative team that’s shaping the future of mining technology!