Customer Operations Specialist

Yoplait Liberté; Toronto; Híbrido; CAD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Employer-paid group insurance

Employee Assistance Program (EAP)

RRSP and DPSP employer contributions

Enhanced parental leave

Office close to public transit

Descripción de la vacante

Yoplait Liberté Canada is seeking a Customer Operations Specialist to join our Toronto team on a 12-month contract. You will support day-to-day customer operations, ensuring accurate and timely order processing, product data and reporting across Sales, Supply Chain, Finance and Customer Service.

You will identify process improvements, monitor orders and inventory, resolve issues with cross-functional partners, support product launches, and maintain standard operating procedures to improve

Formación

• College diploma in Supply Chain Management, Operations Management, Business Administration, Logistics, or related field.
• 2–4 years of experience in customer operations, customer service, supply chain, sales operations, order management, or a related field.
• Strong Excel skills; experience with ERP, CRM, or order management systems is an asset.
• Excellent written and verbal communication skills; ability to collaborate cross-functionally.

Responsabilidades

• Manage day-to-day customer order processing activities, ensuring accuracy and timely execution.
• Support customer orders from entry through fulfillment, resolving issues as they arise.
• Coordinate with Sales, Supply Chain, Logistics, Finance and other teams to resolve issues.
• Monitor orders, inventory availability, deliveries and service levels; escalate as needed.
• Investigate discrepancies related to orders, pricing, invoices, shipments, and data.
• Support new product launches, UPC transitions, case-pack changes and other initiatives.
• Ensure customer requirements and operational changes are clearly communicated to stakeholders.
• Identify process gaps and propose efficiency improvements.
• Maintain documentation and SOPs for key customer operations processes.
• Support ad hoc projects and business initiatives.

Conocimientos

Organizational skills

Time management

Attention to detail

Analytical thinking

Cross-functional collaboration

Written and verbal communication

Educación

College diploma in Supply Chain Management or related field

Bachelor’s degree considered an asset

Herramientas

Excel

ERP/CRM/order management systems

Descripción del empleo

A proudly Canadian company, Yoplait Liberté has been producing yogurts made with fresh, high-quality milk from local farms for over 50 years. Among our iconic brands: Liberté, born in Montréal in 1936, and Yoplait, which arrived in Canada in 1971.

What we offer:

• Exciting projects within a transforming and growing company

• Flexibility: a hybrid, human, and caring remote-work environment

• Recognition of relevant years of experience for vacation calculation

• A comprehensive group insurance plan, 100% employer-paid, and an Employee Assistance Program (EAP)

• A retirement plan (RRSP and DPSP) with employer contributions (we invest in your future!)

• Enhanced parental leave

• Concrete opportunities for continuous training and skills development

• Modern offices, easily accessible by public transit, with a friendly atmosphere (breakfast, social exchanges, coffee, restaurant in the same building)

• The pride of contributing to iconic brands that have been part of Canadian households for decades

• Be part of an inspiring transformation: help build a rapidly evolving company with a reinvented culture.

• Have a real impact: a highly strategic role influencing key decisions.

• Grow in an entrepreneurial environment: we value initiative, boldness, and creativity.

• An award-winning culture: Yoplait Liberté Canada is a 2026 Canadian Grocer Impact Awards winner in the Supporting Employees category.

12-Month contract - This position is based at our Toronto office and follows a hybrid work model.

Your role

We are seeking for a Customer Operations Specialist to join our team on a 12 month contract. In this role, you will be responsible for supporting day-to-day customer operations, ensuring accurate and timely execution of orders, product and customer data, reporting, and cross-functional processes.

The Customer Operations Specialist will help to manage multiple priorities, identify opportunities for process improvement, and work effectively across Sales, Supply Chain, Finance, Customer Service, and other internal teams.

What you will accomplish daily

• Manage day-to-day customer order processing activities, ensuring accuracy and timely execution.

• Support customer orders from order entry through fulfillment, identifying and resolving issues as they arise.

• Coordinate with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to resolve customer and operational issues.

• Monitor customer orders, inventory availability, deliveries, and service levels, escalating issues when required.

• Investigate discrepancies related to orders, pricing, invoices, shipments, product information, and customer data.

• Support new product launches, product changes, UPC transitions, case pack changes, and other customer-related initiatives.

• Ensure customer requirements and operational changes are communicated clearly to relevant stakeholders.

• Identify process gaps and recommend opportunities to improve efficiency, accuracy, and customer experience.

• Maintain documentation and standard operating procedures for key customer operations processes.

• Support ad hoc projects and business initiatives as required.
  

What you need to join our team

• College diploma in Supply Chain Management, Operations Management, Business Administration, Logistics, or a related field. A bachelor's degree is considered an asset.

• 2–4 years of experience in customer operations, customer service, supply chain, sales operations, order management, or a related field.

• Strong organizational and time-management skills with the ability to manage multiple priorities.

• Excellent attention to detail and a high level of accuracy.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively with cross-functional teams and external customers.

• Strong Excel skills; experience with ERP, CRM, or order management systems is an asset.

• Ability to work independently, take ownership, and follow issues through to resolution.

• Comfortable working in a fast-paced environment with changing priorities.