Customer operation specialist

Yoplait Liberté Canada; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Group insurance

RRSP/DPSP

Employee Assistance Program (EAP)

Enhanced parental leave

Training and development

Modern offices near transit

Job summary

Yoplait Liberté Canada is seeking a Customer Operations Specialist for a 12-month contract to support day-to-day customer operations, ensuring accurate and timely orders, data management, reporting, and cross-functional processes. You will help manage multiple priorities and identify opportunities for process improvement across Sales, Supply Chain, Finance, and Customer Service teams.

The role requires a college diploma in a related field and 2–4 years of experience in customer operations or

Qualifications

• College diploma in Supply Chain Management, Operations Management, Business Administration, Logistics, or related field.
• 2–4 years of experience in customer operations, customer service, supply chain, sales operations, or order management.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage day-to-day customer order processing activities, ensuring accuracy and timely execution.
• Support customer orders from order entry through fulfillment, identifying and resolving issues as they arise.
• Coordinate with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to resolve customer and operational issues.
• Monitor customer orders, inventory availability, deliveries, and service levels, escalating issues when required.
• Investigate discrepancies related to orders, pricing, invoices, shipments, product information, and customer data.
• Support new product launches, product changes, UPC transitions, case pack changes, and other customer-related initiatives.
• Ensure customer requirements and operational changes are communicated clearly to relevant stakeholders.
• Identify process gaps and recommend opportunities to improve efficiency, accuracy, and customer experience.
• Maintain documentation and standard operating procedures for key customer operations processes.
• Support ad hoc projects and business initiatives as required.

Skills

Excel skills

Analytical skills

Communication skills

Cross-functional collaboration

Order management

Education

College diploma in related field

Bachelor's degree asset

Tools

ERP systems

CRM systems

Order management systems

Job description

A proudly Canadian company, Yoplait Liberté has been producing yogurts made with fresh, high-quality milk from local farms for over 50 years. Among our iconic brands: Liberté, born in Montréal in 1936, and Yoplait, which arrived in Canada in 1971.

What we offer:

• Exciting projects within a transforming and growing company
• Flexibility: a hybrid, human, and caring remote-work environment
• Recognition of relevant years of experience for vacation calculation
• A comprehensive group insurance plan, 100% employer-paid, and an Employee Assistance Program (EAP)
• A retirement plan (RRSP and DPSP) with employer contributions (we invest in your future!)
• Enhanced parental leave
• Concrete opportunities for continuous training and skills development
• Modern offices, easily accessible by public transit, with a friendly atmosphere (breakfast, social exchanges, coffee, restaurant in the same building)
• The pride of contributing to iconic brands that have been part of Canadian households for decades
• Be part of an inspiring transformation: help build a rapidly evolving company with a reinvented culture.
• Have a real impact: a highly strategic role influencing key decisions.
• Grow in an entrepreneurial environment: we value initiative, boldness, and creativity.
• An award-winning culture: Yoplait Liberté Canada is a 2026 Canadian Grocer Impact Awards winner in the Supporting Employees category.

12-Month contract - This position is based at our Toronto office and follows a hybrid work model.

Your role

We are seeking for a Customer Operations Specialist to join our team on a 12 month contract. In this role, you will be responsible for supporting day-to-day customer operations, ensuring accurate and timely execution of orders, product and customer data, reporting, and cross-functional processes.

Customer Operations Specialist will help to manage multiple priorities, identify opportunities for process improvement, and work effectively across Sales, Supply Chain, Finance, Customer Service, and other internal teams.

What you will accomplish daily

• Manage day-to-day customer order processing activities, ensuring accuracy and timely execution.
• Support customer orders from order entry through fulfillment, identifying and resolving issues as they arise.
• Coordinate with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to resolve customer and operational issues.
• Monitor customer orders, inventory availability, deliveries, and service levels, escalating issues when required.
• Investigate discrepancies related to orders, pricing, invoices, shipments, product information, and customer data.
• Support new product launches, product changes, UPC transitions, case pack changes, and other customer-related initiatives.
• Ensure customer requirements and operational changes are communicated clearly to relevant stakeholders.
• Identify process gaps and recommend opportunities to improve efficiency, accuracy, and customer experience.
• Maintain documentation and standard operating procedures for key customer operations processes.
• Support ad hoc projects and business initiatives as required.

What you need to join our team

• College diploma in Supply Chain Management, Operations Management, Business Administration, Logistics, or a related field. A bachelor's degree is considered an asset.
• 2–4 years of experience in customer operations, customer service, supply chain, sales operations, order management, or a related field.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with cross-functional teams and external customers.
• Strong Excel skills; experience with ERP, CRM, or order management systems is an asset.
• Ability to work independently, take ownership, and follow issues through to resolution.
• Comfortable working in a fast-paced environment with changing priorities.