Customer Manager

Acosta; Vaughan; On-site; USD 95,000 - 115,000; Full time

Job summary

Join a leading company as a Customer Manager, where you will drive sales growth and strategic planning while managing accounts and ensuring effective cost management. The role involves collaborating with clients and leveraging market knowledge to achieve business objectives. If you have a passion for sales and a results-driven attitude, apply today!

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Tuition assistance

Qualifications

• Minimum six months experience in retail, marketing, or finance preferred.
• Excellent presentation and communication skills required.
• Ability to manage multiple projects with strong organizational skills.

Responsibilities

• Develop comprehensive Customer Business Plans.
• Achieve sales goals and manage costs effectively.
• Engage with decision-makers to present business strategies.

Skills

Sales Strategy

Budget Management

Client Engagement

Communication

Project Management

Market Knowledge

Education

Bachelor of Arts Degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you a dynamic professional with a passion for driving sales and market share growth?

Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts.

Preferred location for candidates to reside in - Nashville, TN and Bowling Green, KY or any area between these 2 cities

Here’s what you’ll be doing:

• Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
• Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success.
• Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
• Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer.
• In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
• Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
• Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
• Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
• Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
• Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
• Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
• Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
• Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
• Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
• Special Projects: Complete special projects as requested, contributing to the overall success of the team.

Qualifications

• Education: Bachelor of Arts Degree or equivalent work experience.
• Experience: A minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience is preferred.
• Technical Skills: Expertise in Microsoft software, including PowerPoint, Excel, Word, and Outlook, along with thorough knowledge of web-based applications. Excellent presentation and communication skills are a must.
• Project Management: Ability to handle multiple projects simultaneously with strong organizational skills.

Join us and be part of a team that values strategic thinking, proactive communication, and a commitment to achieving sales excellence. Apply today to make a significant impact as a Customer Manager!

#DiscoverYourPath

About Us

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

We are an equal employment opportunity employer.

Acosta is part of Acosta Group. To learn more about Acosta click here: https://acosta.jobs/agency/acosta

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Strategy/Planning, and Project Management

• Industries

  Marketing Services, Advertising Services, and Retail

Referrals increase your chances of interviewing at Acosta by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Tuition assistance

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