Customer Happiness Ambassador

Cozey; Montreal (administrative region); On-site; CAD 59,850 - 80,974; Full time

Benefits offered by this job

Flexible work options

3 weeks vacation

Group benefits after 3 months

Dog-friendly office

Job summary

Cozey is seeking a Customer Happiness Ambassador to join its fast-growing e-commerce team. You will engage customers across emails, chats, calls and video consultations to deliver outstanding service and grow product knowledge.

As a bilingual English/French communicator, you will resolve issues, follow up after interactions, and help manage special orders with the operations team, while continually seeking process improvements.

Qualifications

• 1 year of customer service experience.
• Experience with innovative technologies, including AI tools like ChatGPT.
• Bilingual proficiency in English and French is essential.
• Availabilities from 8AM to 12AM EST, 7 days a week (40h week).
• Priority will be given to candidates available to work evenings and weekends.
• Previous customer service experience in a contact centre is beneficial but not required.

Responsibilities

• Engage with customers via emails, live chats, social media, phone, and video consultations to deliver outstanding service.
• Become a product expert by staying updated on product launches and promotions.
• Resolve orders, checkout, or product assembly concerns promptly.
• Proactively follow up with customers after interactions.
• Collaborate with operations to manage and fulfill special orders.
• Identify and implement process improvements to boost efficiency.
• Handle multiple tasks and adapt to evolving job requirements.

Skills

1 year customer service experience

ChatGPT

Tools

ChatGPT

Job description

About Cozey

Cozey isn't just a furniture company; we're trendsetters in enhancing living spaces throughout Canada and the United States. With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. We cultivate an environment where every idea counts, and every team member plays a crucial role in our collective journey.

The Opportunity

Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door---it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible---it's expected.

What You\'ll Do

• Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
• Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
• Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
• Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.
• Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
• Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.
• Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.
• Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.

Who We\'re Looking For

• Talented service representatives with one year of experience and remarkable achievements
• Individuals comfortable with innovative technologies, including AI tools like ChatGPT
• Bilingual proficiency in English and French is essential
• Availabilities from 8AM to 12AM EST, 7 days a week (40h week)
• Priority will be given to candidates available to work evenings and weekends
• Previous customer service experience in a contact centre is beneficial but not required

Why Cozey

• Flexible Work Options: Work from home or enjoy our dog-friendly office setting --- hybrid or fully remote to your liking!
• Competitive Salary: Earn $50k annually with potential for growth.
• Full-Time Benefits: 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months.
• Inclusive and Dynamic Culture: Thrive in a workplace that values diversity and offers numerous opportunities for career advancement.

Ready to step into a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? We\'re excited to meet go-getters who are ready to grow rapidly both personally and professionally.

Join us at Cozey, where your career journey is just beginning, and the opportunities are endless!

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we\'re committed to a fair and inclusive process.