Customer Fulfillment & Compliance Manager (18 months)

Kruger Products | Produits Kruger; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

Kruger Products | Produits Kruger in Mississauga is seeking an experienced professional in customer supply chain management. The role involves handling service disruptions, analyzing penalties, and collaborating with various teams to ensure service excellence.

The ideal candidate has over 5 years of experience, strong analytical skills, and advanced SAP knowledge. The annual compensation ranges from $80,000 to $100,000 based on experience.

Qualifications

• 5+ years of experience in customer supply chain, customer service, logistics, or order-to-cash roles.
• Strong working knowledge of customer compliance programs and chargebacks.
• Proven ability to manage complex, high-volume customer portfolios.

Responsibilities

• Serve as the primary escalation point for service disruptions.
• Track and analyze penalties, fines, and chargebacks.
• Monitor and report on key service KPIs across systems.
• Act as the key liaison across multiple teams for coordinated service.

Skills

Customer supply chain experience

Analytical skills

Communication skills

Stakeholder management

Bilingualism (English & French)

Tools

SAP

Business Warehouse

Navisphere

FourKites

Job description

Responsibilities

• Serve as the primary escalation point for service disruptions (e.g., supply shortages, transportation issues, EDI errors), driving issue resolution and leading the customer success team to ensure continuity and service excellence.
• Track and analyze penalties, fines, chargebacks, and deductions, identifying root causes and leading cross‑functional resolution with Logistics, Customer Service, Sales, and Warehousing teams.
• Partner with Finance and Sales to dispute and recover invalid penalties while driving continuous improvement initiatives to reduce compliance-related costs and exposure.
• Monitor and report on key service KPIs (e.g., Customer Fill Rate, CFROT, cost to serve, compliance penalties) while ensuring data accuracy across systems (SAP, Business Warehouse, Navisphere, FourKites, and customer portals).
• Develop and deliver customer‑specific performance insights and action plans to internal stakeholders and leadership, supporting issue resolution and continuous improvement.
• Act as the key liaison across Sales, Supply Planning, Customer Service, Transportation, and Warehousing teams to align priorities and ensure coordinated service execution.
• Provide direction to Distribution and Transportation teams and support Customer Success Specialists/customer supply chain teams to manage allocations, delivery changes, and recovery plans during disruptions.

Qualifications

• 5+ years of experience in customer supply chain, customer service, logistics, or order‑to‑cash roles within CPG or retail environments.
• Strong working knowledge of customer compliance programs, routing guides, chargebacks, and penalty management.
• Advanced SAP experience: familiarity with BW, Navisphere, FourKites, and customer portals preferred.
• Proven ability to manage complex, high‑volume customer portfolios in a fast‑paced environment.
• Strong analytical, communication, and stakeholder management skills.
• Bilingualism is preferred (Fluent in English & French).

Compensation: $80,000‑$100,000 per year (depending on experience).

Kruger Products is an equal opportunity employer and encourages applications from all qualified individuals. Accommodation will be provided in all parts of the hiring process as required under KP’s Accessibility Policy and Multi‑Year Accessibility Plan - 1.04.33. Applicants need to make their needs known in advance.