Customer Experience Specialist-Bilingual (French)

Mobis Parts Canada Corp.; Markham; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive parts distributor is seeking a Bilingual Customer Experience Specialist in Markham. This role involves managing the Voice of Customer program, collecting feedback, and enhancing dealer satisfaction through effective communication strategies. The ideal candidate must be fully bilingual in English and French, possess strong communication skills, and have a customer-centric attitude.

Qualifications

• 3+ years in a customer facing position.
• Fully bilingual (English/French).
• Automotive industry experience is an asset.

Responsibilities

• Manage and schedule the Voice of Customer (VOC) program.
• Collect customer feedback to identify areas of improvement.
• Develop, write, and edit content for communication channels.

Skills

Excellent written communication

Excellent verbal communication

Problem-solving

Customer centric attitude

Attention to detail

Organization

Tracking and reporting

Tools

MS Office Suite

Job description

Position : Customer Experience Specialist-Bilingual (French)

Number of positions : 1

Hybrid : Yes

INTERNATIONAL REQUIREMENT : MUST HAVE THE ABILITY TO READ, WRITE & SPEAK FRENCH

About MOBIS Parts Canada (MPCA) : MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry , specializing in the distribution of parts for Hyundai Motor Company and Kia Motors . With a strong commitment to collaboration, ingenuity , and a promise to bring safety and happiness to our customers, MPCA is dedicated to constant evolution and the development of cutting-edge technologies.

Position Summary :

Reporting to the Head of Department Manager, the Customer Experience Specialist provides high level communication publication and collection of dealer feedback with the goal of attaining the standards that meet corporate objectives.

Key Accountabilities :

• Manage and schedule the Voice of Customer (VOC) program, based on dealer overall performance, conducting virtual visits and follow-up calls.
• Collect feedback from customers to identify areas of improvement in products, services, or processes via the virtual visit channel and pulse survey initiative.
• Closely work in collaboration with all internal team to review and address VOC presented during the virtual visits, analyze results and present findings while providing support when required to implement corrective measures to enhance MOBIS operations.
• Maintain internal detailed contact list of dealer and update system information based on updates collected during the virtual visits.
• Develop, write, and edit content for a variety of communication channels in collaboration with internal and external customers, including newsletters, notices, bulletins and brands policy updates.
• Support internal teams with outbound call effort to dealers on various topics to increase overall dealer satisfaction with the organization.
• Support annual dealer satisfaction survey creation and results analysis review for internal customer review.
• Work closely and support the Dealer Support team as required.
• 3+ years in a customer facing position
• Fully bilingual (English / French)
• Excellent written and verbal communication skills
• Proficient in MS office suite (Excel, Word, PowerPoint)
• High attention to details and problem-solving skills
• Good organization, tracking and reporting skills
• Customer centric attitude
• Automotive industry experience is an asset

MOBIS Parts Canada Corp. is committed to attracting and retaining a diverse team of associates and creating an inclusive environment. MOBIS Parts Canada Corp. has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact [emailprotected] .

J-18808-Ljbffr

Create a job alert for this search

Customer Experience • Markham, York Region, Canada