Customer Experience Specialist - Airport - Proactive Recruitment

AIR CANADA; Winnipeg; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Travel privileges after 28 weeks

Full-time or part-time flexibility

Health and dental care plans

Training and development tools

Job summary

Air Canada is seeking Customer Experience Specialists to join the Winnipeg Airport team. You will greet passengers, check in customers, issue boarding passes, assist with pre-boarding and provide flight information, while guiding those with special needs to gates and baggage claims.

This role requires mobility, quick thinking, and strong teamwork in a fast-paced environment. Fluency in English is required, with preferred bilingual skills in French or Spanish.

Qualifications

• Paid full-time training lasting five to seven weeks.
• Rotating shifts over a 24-hour period (weekends/holidays).
• Ability to walk long distances or stand for long periods.
• Lift, push, pull and provide wheelchair service for mobility-impaired customers.
• Meet deadlines and maintain punctuality.
• Adhere to attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong problem solving and adherence to Air Canada policies.
• Attention to safety and security.
• Punctuality and reliability to support a fast-paced team.
• Obtain and maintain required security clearances; work eligibility for Canada.

Responsibilities

• Check in customers and issue boarding passes.
• Assist with pre-boarding and provide flight schedule and connections info.
• Assist customers with special needs and guide to gates and baggage claim.
• Move throughout the airport to assigned work areas.

Skills

Paid training program

Rotating shifts

Mobility and lifting

Customer service

Communication

Teamwork

Punctuality

Safety awareness

Attendance and dress code

Security clearances eligibility

Work eligibility in Canada

Job description

Location: Winnipeg, MB, Canada (on-site)

Starting Salary: $19.88 per hour

Department: Airports Canada and CX Strategy

Category: Unionized Staff (Unifor)

Employment Type: Full-time or Part-time

The Position

Air Canada is currently seeking Customer Experience Specialists to join its team at the Winnipeg Airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring that all our flights are ready to depart safely and on time, while assisting customers at the airport through every customer interaction moment of their journey.

If you are an enthusiastic, caring person who loves working with people, you may be very close to landing your dream job.

What Will Your Day Look Like?

As a Customer Experience Specialist at the Winnipeg Airport, you will be part of a dynamic and diverse team of greeting agents and Air Canada representatives. You will need to contribute to the smooth running of the customer experience:

• Check in customers, and prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Provide assistance to customers with special needs during their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Stay on the move from one end of the airport to the other to get to the work areas to which you are assigned.

Watch this video to learn more about the role of Customer Experience Specialist: https://www.youtube.com/watch?v=KyHEfhjMl0c

Your Benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering many benefits:

• Air Canada employees love to travel, and our employee travel privileges program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible persons once you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer both full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of benefit plans, including health and dental care plans.
• Training and development tools are also provided to help you reach your full potential.

Qualifications

Required Skills and Experience

• Availability to attend and successfully complete a paid full-time training program lasting five to seven weeks.
• Availability to work rotating shifts over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work to tight deadlines to ensure punctuality.
• Ability to adhere to Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong ability to problem solve and find solutions in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Show punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Requirement to obtain and maintain any applicable transportation security clearance and additional clearances. Please consult the Transport Canada website for details.
• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Candidates must be fluent in English. Additionally, preference will be given to candidates who are fluent in English as well as one of the following languages: French or Spanish.

Make Your Career Take Off!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Come aboard with us and watch your career take off.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion, aiming to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to the success of our Corporation.

As an equal opportunity employer, we welcome applications from all individuals to build a workforce that is varied and representative of the diversity of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but will only communicate with those selected for the next phase of the process.